Consumser Engagement Services Veterinary Assistant | French Speaker
Há 1 mês
Consumer Engagement Services Veterinary Assistant | French SpeakerPosition Snapshot French Speaker
Full-time from Monday to Saturday
Rotative 8-hour shifts (8am-9pm) Remote Position Summary
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of... Respond to customer queries via phone and written channels in a timely and accurate way.Provide and clarify information to Nestlé clients regarding the nutrition of Nestlé goods for animals.Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors, and any health issue of the consumers' pets.Follow up with customers to ensure their issues are resolved.Treat serious and sensitive consumer contacts following specific guidelines.Inform customers about new products, functionalities, and campaigns, if any.Gather consumers' feedback and complete a FAQ database and knowledge-based documents.Build a relationship with stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making.Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer.What will make you successful Advanced written and spoken knowledge of English.Advanced written and spoken knowledge of French.Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar.1+ years of experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations.Knowledge of pets' nutrition and behavior.First experience in customer relations.Excellent communication and problem-solving skills.Capable of multi-tasking and being autonomous while working remotely.Attention to detail, flexible, and willing to learn new ways of work and technologies.What we offer Here at NBS Lisbon, we care about our talents and continuously work to keep our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business.Immersion in a culturally diverse team.Local and international exposure.Flexible working environment.Engagement and wellbeing activities.Competitive salary and annual bonus according to your performance.Meal Card.Flex Benefits - At NBS Lisbon, you can choose what benefit is most suitable for you.Be part of the Nestlé Club and get discounts with several partners.Company laptop and other equipment according to professional needs.Medical support available at the office.E-learning courses and training programs to help you reach your goals.Career progression and possibilities for international career.
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumser Engagement Services Veterinary Assistant | French Speaker Position Snapshot French SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) Remote Position SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible...
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumser Engagement Services Veterinary Assistant | French Speaker Position SnapshotFrench SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) RemotePosition SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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