Consumser Engagement Services Veterinary Assistant | French Speaker
1 semana atrás
Consumser Engagement Services Veterinary Assistant | French Speaker Position Snapshot French Speaker
Full-time from Monday to Saturday
Rotative 8-hour shifts (8am-9pm) Remote Position Summary
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of... Respond to customer queries phone and written channels in a timely and accurate wayProvide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animalsOffer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' petsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesInform customers about new product, functionalities and campaigns, if any Gather consumers' feedback and complete a FAQ database and a knowledge-based documentsBuild a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision makingEnsures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case of impossibility in providing an answerWhat will make you successful Advanced Written and Spoken Knowledge on EnglishAdvanced Written and Spoken Knowledge on FrenchBachelor's degree on Veterinary Medicine, Biology, Food science, or similar1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer RelationsPets' nutrition and behavior knowledge (steps for pet)You have a first experience in customer relationsExcellent communication and problem-solving skillsCapable of Multi-tasking and being autonomous while working remotelyAttention to details, flexible and willing to learn new ways of work and technologiesWhat we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and International ExposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal CardFlex Benefits - At NBS Lisbon you can chose what benefit is more suitable to youMake part of the Nestlé Club and get discount in several partnersCompany laptop and other equipment according to professional needsMedical Support available at the OfficeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for International Career
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumser Engagement Services Veterinary Assistant | French Speaker Position SnapshotFrench SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) RemotePosition SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Veterinary Assistant | French Speaker Position SnapshotFrench SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) RemotePosition SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Veterinary Assistant | French Speaker Position SnapshotFrench SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) RemotePosition SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Veterinary Assistant | French SpeakerPosition Snapshot French SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) Remote Position SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Services Veterinary Assistant | French SpeakerPosition Snapshot French SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) Remote Position SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...
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