Veterinary Customer Support Specialist
2 meses atrás
Job Summary
We are seeking a highly skilled Veterinary Customer Support Specialist to join our team. As a Veterinary Customer Support Specialist, you will be responsible for providing exceptional customer support to pet owners while working remotely.
Key Responsibilities
- Engage with customers via phone and written channels, responding to inquiries accurately and promptly.
- Provide expert advice on pet nutrition, dietary restrictions, and behavior, offering suggestions that improve pets' well-being.
- Follow up with customers to ensure resolutions and satisfaction, while handling sensitive issues according to specific guidelines.
- Inform customers about new products, functionalities, and campaigns.
- Gather consumer feedback, contribute to FAQs, and build knowledge-based documents.
- Collaborate with stakeholders, offering insights on health and nutrition to support business decisions.
- Ensure that consumer complaints are handled in line with Nestlé's standards.
- Redirect inquiries to appropriate teams when necessary.
Requirements
- Fluency in French and English (written and spoken).
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or a related field.
- Experience as a Veterinary Technician, Assistant, or in Customer Relations.
- Knowledge of pet nutrition and behavior.
- Excellent communication, problem-solving, and multitasking skills.
- Ability to work autonomously and thrive in a remote, flexible environment.
- A strong attention to detail and a passion for learning new technologies.
Offer
- Base salary: 1300€/perm month (14x months).
- Meal Allowance: 6,40€/per day (meal card).
- Language Bonus: 200€/month (12x months).
- Access to wellbeing activities and professional development opportunities.
- Flex benefits and discounts through the Nestlé Club.
- Medical support available at the office.
- A company laptop and other equipment tailored to your professional needs.
- Career progression with opportunities for international growth.
- Direct contract with the client.
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