Veterinary Assistant
2 semanas atrás
Job Title: Veterinary Assistant - Customer Engagement Specialist
Location: Remote, Portugal
A Veterinary Assistant - Customer Engagement Specialist at Nestle will be responsible for assisting consumers with questions and doubts about our products and services. This role involves resolving customer queries, recommending solutions, and guiding product users through features and functionalities. The ideal candidate will be an ambassador for our brands and products, providing timely and accurate responses to customer inquiries.
Responsibilities:
- Respond to customer queries via phone and written channels
- Provide information about Nestle products and services
- Counsel and suggest alternatives for pet nutrition and health issues
- Follow up with customers to ensure issues are resolved
- Treat serious and sensitive consumer contacts
- Inform customers about new products and campaigns
- Gather consumer feedback and create FAQs
Requirements:
- Advanced written and spoken knowledge of English and French
- Bachelor's degree in Veterinary Medicine, Biology, or Food Science
- 1+ year experience in veterinary assistance or customer relations
- Knowledge of pet nutrition and behavior
- Excellent communication and problem-solving skills
We Offer:
- Development of expertise in Nestle's Shared Services Business
- Culturally diverse team and international exposure
- Flexible working environment and competitive salary
- Engagement and wellbeing activities
- Meal card and flex benefits
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