Veterinary Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal ADECCO RECURSOS HUMANOS Tempo inteiro
Overview

ADECCO RECURSOS HUMANOS seeks a dedicated Client Engagement Support - Veterinary Assistant to join our multicultural team.

Salary and Benefits

Base salary: €13,200 per year (12 months). Meal allowance: €6.40 per day (meal card). Language bonus: €2,400 per year (12 months). Access to wellbeing activities, professional development opportunities, flex benefits, and discounts through the Nestlé Club.

Job Description

This role involves engaging with customers via phone and written channels, responding to inquiries accurately and promptly. Provide expert advice on pet nutrition, dietary restrictions, and behavior. Follow up with customers to ensure resolutions and satisfaction, handling sensitive issues according to specific guidelines. Inform customers about new products, functionalities, and campaigns. Gather consumer feedback, contribute to FAQs, and build knowledge-based documents. Collaborate with stakeholders, offering insights on health and nutrition to support business decisions. Ensure that consumer complaints are handled in line with Nestlé's standards.

Required Skills and Qualifications
  • Fluency in French and English (written and spoken)
  • Bachelor's degree in Veterinary Medicine, Biology, Food Science, or a related field
  • Experience as a Veterinary Technician, Assistant, or in Customer Relations
  • Knowledge of pet nutrition and behavior
  • Excellent communication, problem-solving, and multitasking skills
  • Ability to work autonomously and thrive in a remote, flexible environment
  • A strong attention to detail and a passion for learning new technologies
Location and Schedule

The schedule is Monday to Saturday from 08:00 to 21:00 hours.



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