Veterinary Customer Support Specialist
Há 1 mês
We are seeking a dedicated Veterinary Customer Support Specialist to join our team at Adecco Recursos Humanos. As a key member of our team, you will be responsible for providing exceptional customer support to pet owners while working remotely.
Job SummaryIn this role, you will engage with customers via phone and written channels, responding to inquiries accurately and promptly. You will provide expert advice on pet nutrition, dietary restrictions, and behavior, offering suggestions that improve pets' well-being.
You will follow up with customers to ensure resolutions and satisfaction, while handling sensitive issues according to specific guidelines. Additionally, you will inform customers about new products, functionalities, and campaigns, and gather consumer feedback to contribute to FAQs and build knowledge-based documents.
As a Veterinary Customer Support Specialist, you will collaborate with stakeholders, offering insights on health and nutrition to support business decisions. You will also ensure that consumer complaints are handled in line with Nestlé's standards and redirect inquiries to appropriate teams when necessary.
Requirements- Fluency in French and English (written and spoken)
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or a related field
- Experience as a Veterinary Technician, Assistant, or in Customer Relations
- Knowledge of pet nutrition and behavior
- Excellent communication, problem-solving, and multitasking skills
- Ability to work autonomously and thrive in a remote, flexible environment
- A strong attention to detail and a passion for learning new technologies
We offer a competitive salary of €13,400 per year (before taxes), which is approximately €1,117 per month. Additionally, you will receive a meal allowance of €6.40 per day, language bonus of €200 per month, and access to wellbeing activities and professional development opportunities.
You will also enjoy flex benefits and discounts through the Nestlé Club, medical support available at the office, a company laptop, and other equipment tailored to your professional needs.
What We Offer- Career progression with opportunities for international growth
- Direct contract with the client
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