Customer Experience Quality Assurance Trainer

2 semanas atrás


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

Adecco Prestação De Serviços, Lda is looking for a skilled Customer Experience Quality Assurance Trainer to join our team in Lisbon or Braga.

As a key member of our Consumer Engagement Services Europe operations, you will play a crucial role in executing a global quality program aimed at delivering exceptional customer experiences.

The ideal candidate will possess native or fluent German and French language skills, as well as experience in leading, training, and coaching teams. A competitive base salary, language bonus, and hybrid work model are just a few of the benefits we offer.

We're committed to creating a supportive and inclusive work environment that fosters growth and development. If you're passionate about delivering top-notch customer experiences and have a flair for training, we want to hear from you

Key responsibilities include:

  • Developing and implementing standard training methodologies
  • Conducting training sessions for new employees and service staff
  • Maintaining and monitoring training materials
  • Implementing audit controls for HR Operations
  • Collaborating with stakeholders to address and improve training compliance and processes

In exchange for your expertise, you can expect a competitive base salary of around €45,000 per year, depending on location and experience, plus a language bonus and hybrid work model.



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