Customer Service Quality/Trainer
Há 1 mês
We are seeking a skilled Quality/Trainer to join our Customer Service department. The ideal candidate will be fluent in German and French and have experience in developing and implementing standard methodologies of training. Key responsibilities include providing training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines, leveraging the Learning Management System to ensure training development and the accuracy of records, and leading, training, and coaching teams.
What we offer: Local and International Exposure, Flexible working environment, Engagement and wellbeing activities.
Requirements: Advanced knowledge in German and French, Knowledge in English or Portuguese, Experience using help desk software and remote support tools, Knowledge of CRM systems and social media/Community Management, Previous knowledge on Consumer Handling (3-year experience - preferable).
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