Quality Assurance Specialist for a Social Media Company
Há 4 dias
Key Responsibilities:
As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our social media services. This involves monitoring contacts, identifying improvement opportunities, creating reports, and promoting actions to optimize Key Performance Indicators. You will also provide feedback to Customer Service Representatives and identify training needs with the Trainer.
Requirements:
To be successful in this role, you will need native written and verbal communication skills in Norwegian, a good level of English (minimum C1), and experience in QA, customer service business, and trends. Experience in the social media industry is desirable. You should also be curious and have a sharp analytical mindset.
Benefits:
As a Quality Assurance Specialist at Teleperformance, you will have the opportunity to work in a dynamic and leading multinational company. You will also have the chance to cooperate with leaders in various industries, invest in training and personal development, and enjoy excellent work-life balance.
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