Quality Assurance Specialist for Social Media

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Key Responsibilities:

As a Quality Analyst at Teleperformance Portugal, you will be responsible for monitoring contacts, identifying improvement opportunities, and creating reports based on your findings. You will also promote actions to optimize Key Performance Indicators and provide feedback to CSRs, while identifying training needs with the Trainer.

Requirements:

Native written and verbal communication skills in Norwegian; Good level of English Level minimum C1 (mandatory); Interest, passion, and solid experience as QA, understands customer service business and trends; Experience in Social Media industry (desirable); Learn fast, agile, and adaptable skills; Curious and sharp analytical mindset;

What We Offer:

Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities, and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.



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