Player Support Specialist Lisbon

3 semanas atrás


Lisboa, Portugal Cross Border Talents Tempo inteiro

Do you have a deep love for video games and a knack for helping others Are you fluent in Ukrainian and Russian with strong English communication skills If so we want YOU to join our vibrant team as a Player Support Specialist for a leading video game brand
About the Project: This exciting opportunity is with a renowned video gaming brand offering a vast array of products including five home consoles two handhelds a media center a smartphone an online service and multiple magazines. In this role youll be the hero for gamers across the Ukrainian market providing exceptional technical support.
What Youll Do: Be the champion for Ukrainian Russian and Englishspeaking players by offering professional technical support via phone email and chat. Become an expert in troubleshooting and resolving account management issues. Assist players with product usage installation and device synchronization. Guide and advise gamers on their purchasing journey ensuring a smooth and satisfying experience. Why Youll Love Working Here: Comprehensive Training: Master your role with a paid 15day training program (8 hours/day) designed to equip you with all the necessary skills. Competitive Salary & Benefits: Enjoy a competitive monthly gross salary of 1040.66 (including room allowance) or 1227.32 (including relocation allowance) plus food allowance meal card private health insurance and holiday bonuses Structured Schedule: Maintain a healthy worklife balance with a consistent 40hour week (8 hours/day) with a 1hour lunch break. Enjoy rotational shifts (MondayFriday 8:00 AM 7:00 PM) with a 4week schedule in advance for planning. Supportive Environment: Work alongside a dedicated team who shares your passion for gaming. We foster a collaborative and customercentric atmosphere. Who Were Looking For: Native speaker of Ukrainian. Native or fluent speaker of Russian. Excellent written and verbal communication skills in English (B2 level). A problemsolver with a proactive and efficient approach. A team player with a strong customer focus. Proficiency in basic computer skills (Office suite email). Ready to Join the Game This temporary contract with potential for renewal and permanency offers a 1month trial period. The application deadline is June 17th 2024 . Dont miss this chance to turn your gaming passion into a rewarding career
The Hiring Process: Client Application Review Language Online Tests Client Interview Apply Today Remote Work : No



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