Back Office Customer Service Agent

2 semanas atrás


Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview: As a Back Office Customer Service Agent, you will play a crucial role in supporting legal operations and resolving complaints related to passenger rights violations.
You will primarily interact with lawyers, legal officers, and National Enforcement Bodies (NEBs).
Location: Lisbon, City Center Schedule: 40 hours/week, Monday to Friday, 08:00 - 17:00 Joining Deadline: 16/10 Compensation: Base Salary: 895 per 14 months, 12,530 per annum Meal Allowance: 1,908.72 per annum Position Bonus: 50 per 12 months, 600 per annum Transport Allowance: 20 per month, 240 per annum Gross Annual Income: 15,278.72 Performance Bonus: 150 per 12 months, 1,800 per annum Health Insurance: Provided from day 1 (free after 6 months) Key Responsibilities: Backoffice Operations: Collaborate with NEBs to ensure transport operators' compliance with passenger rights regulations.
Handling Complaints: Address and resolve issues raised by NEBs and other stakeholders regarding passenger rights violations.
Qualifications: Language Skills: French (Native) and English (B2).
Experience: Previous experience in customer service is advantageous.
Skills: Strong communication skills, attention to detail, and ability to work independently.
Required Documents: EU ID or Residence Card Manifestação de Interesse Art 57 Visa or Art 54 Visa Relocation Package: Reimbursement of airfare up to 400 EUR (Economy class) after 6 months.
Accommodation: Shared apartment room with a rent of 280 EUR per month (deducted from salary).
Hiring Process: Application review Language assessment 1 or 2 French interviews with the client



  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Location: Lisbon, Portugal Schedule: Monday to Friday: 08:00 to 17:00 Language Requirements: Italian (Native proficiency)English (B2 level) Compensation and Benefits: Base Salary: 12 600EUR per annumMeal Allowance: 1908,72 EUR per annumPosition Bonus: 1 500 EUR per annumPerformance Bonus: 175 EUR per 12 months Health Insurance: Provided after 6 months...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Location: Lisbon, PortugalSchedule:Monday to Friday: 08:00 to 17:00Language Requirements:Italian (Native proficiency)English (B2 level)Compensation and Benefits:Base Salary: 12 600EUR per annumMeal Allowance: 1908,72 EUR per annumPosition Bonus: 1 500 EUR per annumPerformance Bonus: 175 EUR per 12 monthsHealth Insurance: Provided after 6 monthsRelocation...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Role Overview: As a Back Office Customer Service Agent, you will play a crucial role in our operations, focusing on supporting legal officers, lawyers, and National Enforcement Bodies (NEB) in ensuring compliance with passenger rights regulations within the transport sector. Key Responsibilities: Backoffice Operations:Communicate effectively with legal...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Role Overview:As a Back Office Customer Service Agent, you will play a crucial role in our operations, focusing on supporting legal officers, lawyers, and National Enforcement Bodies (NEB) in ensuring compliance with passenger rights regulations within the transport sector.Key Responsibilities:Backoffice Operations:Communicate effectively with legal entities...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Overview:As a Back Office Customer Service Agent, you will play a crucial role in supporting legal operations and resolving complaints related to passenger rights violations. You will primarily interact with lawyers, legal officers, and National Enforcement Bodies (NEBs).Location: Lisbon, City CenterSchedule: 40 hours/week, Monday to Friday, 08:00 -...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Role Overview: As a Back Office Customer Service Agent, you will play a crucial role in our operations, focusing on supporting legal officers, lawyers, and National Enforcement Bodies (NEB) in ensuring compliance with passenger rights regulations within the transport sector. Key Responsibilities: Backoffice Operations: Communicate effectively with legal...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Overview: As a Back Office Customer Service Agent, you will play a crucial role in supporting legal operations and resolving complaints related to passenger rights violations. You will primarily interact with lawyers, legal officers, and National Enforcement Bodies (NEBs). Location: Lisbon, City CenterSchedule: 40 hours/week, Monday to Friday, 08:00 -...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    German-speaking Customer and Back-Office Support in Lisbon, remote and hybrid options **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 35640 **Contact Name** Lion Kruse **Job description**: Are you a motivated and enthusiastic native german speaker looking for an international challenge? Do you want to enjoy an...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Swedish-speaking Fraud Prevention or Back-Office Support Agent in Lisbon, remote and hybrid options **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 36599 **Contact Name** Viktor Söderström **Job description**: **Are you a motivated and enthusiastic native Swedish speaker looking for an international challenge? Do...


  • Lisboa, Portugal Minor Hotels Portugal, S.A. Tempo inteiro

    The Central Reservation Office of Grupo Minor Hotels is recruiting a Back Office Agent (M/F) fluent in Portuguese and English. If you want to be part of a great hotel chain, this opportunity is for you! Profile - Training in Hotel Management, Tourism or similar; - Experience in customer service; - Fluent in Portuguese and English; - Knowledge of computers...

  • Back Office Support

    2 meses atrás


    Lisboa, Portugal Comebackshack Tempo inteiro

    Trabalho: 100%Estamos à procura de um profissional altamente qualificado em Excel e programação para se juntar à nossa equipa de Back Office em Lisboa. O candidato ideal deverá ter uma sólida experiência na utilização do Excel, incluindo a criação e gestão de macros, e possuir conhecimentos de programação para melhorar e otimizar as nossas...

  • Back Office Agent In Porto

    3 semanas atrás


    Lisboa, Portugal Blu Selection Tempo inteiro

    Are you looking for an opportunity to live and work abroad but Customer Service is not what you are looking for?We have a great opportunity in back office for you. Located in the heart of Porto, your main task are administrative and related to the fields of social media. You will ensure that the online community remains safe and engaging by monitoring and...

  • Workday Test Analyst

    4 semanas atrás


    Lisboa, Portugal Ce Back Office Tempo inteiro

    Immediate start for Workday Functional Test Analyst or Workday Integration Test Analyst.Must have Workday Experience (please do not apply if you do not) Fully remote Working for a Global Law Firm.Programme based out of London Job Details:  Conduct end-to-end testing of the Workday system and its integrations with other systems/applications.Collaborate with...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    **Qui sommes-nous?** **BNP PARIBAS CARDIF**, l’assureur d’un monde qui change. Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. Centre de Service Européen - Cardif Services, Plateforme européenne de services avec...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Position: Customer Service RepresentativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools. Outbound Phone calls can/should be...


  • Lisboa, Portugal Blu Selection Tempo inteiro

    Hast du eine Leidenschaft für die Gaming Branche und die Betreuung von Kunden? Außerdem möchtest du gerne in einer der lebendigsten Städte Europas leben? Dann könnte dies die perfekte Stelle für Sie sein! Bist du bereit? Mitten in Lissabon wartet eine Back Office Stelle nur auf dich.  ?   Dein zukünftiges Unternehmen: Dein zukünftiges Unternehmen...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Reference: MALI - (Booking)About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a...


  • Lisboa, Portugal Kulture Talent Tempo inteiro

    **Role Description** This is a full-time on-site role located in Lisbon, Portugal, for a French Back Office Specialist. As a French Back Office Specialist, you will be responsible for providing support to the French-speaking customer base, handling administration, documentation, and support tasks with a customer-first mindset. You will need to be highly...

  • Assistente De Back-Office

    3 meses atrás


    Lisboa, Portugal Huork.Com Tempo inteiro

    Assistente de Back-Office Local: Lisboa Oferta: - Salário competitivo - Oportunidades de crescimento e desenvolvimento profissional - Ambiente de trabalho colaborativo e motivador - Benefícios adicionais, como seguro de saúde. Funções: - Tratamento e verificação de documentação - Análise e inserção dados nos softwares corporativos - Controlo...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Reference: MALI - (Booking)About Lisbon Lisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a...