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Italian Back Office Customer Service Agent

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Role Overview: As a Back Office Customer Service Agent, you will play a crucial role in our operations, focusing on supporting legal officers, lawyers, and National Enforcement Bodies (NEB) in ensuring compliance with passenger rights regulations within the transport sector. Key Responsibilities: Backoffice Operations: Communicate effectively with legal entities and NEBs to verify transport operator compliance with passenger rights regulations. Handling Complaints: Address and resolve complaints related to passenger rights violations promptly and efficiently. Compensation & Benefits: Base Salary: 14,000 EUR per annum (1,000 EUR per 14 months) Meal Allowance: 1,908.72 EUR per annum Position Bonus: 1,500 EUR per annum (125 EUR per 12 months) Transport Allowance: 240 EUR per annum (20 EUR per month) Gross Annual Income: 17,248.72 EUR Performance Bonus: Up to 2,100 EUR per annum (175 EUR per 12 months) Health Insurance: Provided from day 1, free after 6 months Schedule & Location: Hours: 40 hours per week, Monday to Friday, from 08:00 to 17:00 (1-hour lunch break) Location: Lisbon, City Center Shifts: Schedule determined 4 weeks in advance Qualifications: Language Skills: Native level Italian and proficient English (B2) Experience: Previous customer service experience preferred Skills: Strong communication skills, attention to detail, ability to work independently Documents Accepted: EU ID Residence Card Manifestação de Interesse Art 57 Visa or Art 54 Visa Relocation Package: Airfare reimbursement up to 400 EUR (Economy class) after 6 months Shared apartment accommodation is available at 280 EUR per month (deducted from salary) Hiring Process: Application review Language assessment 1 or 2 interviews with the client (possibly in French) Joining Deadline: 07/08 Why Join Us: Opportunity to work in a dynamic international environment Comprehensive benefits package including health insurance and performance bonuses Supportive team culture with opportunities for growth and development We are looking for proactive individuals who are passionate about customer service and eager to contribute to our team. If you meet the qualifications and are ready to take on this rewarding challenge, apply now #J-18808-Ljbffr