Customer Support Agent Italian Speaker

1 semana atrás


Lisboa, Portugal TOPTALENT Tempo inteiro

TopTalent Recruitment Agency is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

**WORK MODEL**

**DUTIES AND RESPONSIBILITIES**
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**
- Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.

**BENEFITS**
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance.


  • Customer Support Agent

    2 semanas atrás


    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Italian speakers to join our client'smulticultural team as a Customer Support Specialist-a leading company in the BPO, committed to delivering exceptional customer experiences. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!Responsibilities:Provide high-quality customer support...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    **Italian-Speaking Customer Support Agent in Lisbon** Fulfill your dream and find a job in Portugal today! Are you looking for a job helping people in sunny Lisbon? **Italian-speaking Customer Advisor in Lisbon** We have a great opportunity for Italian speakers with good communication and interpersonal skills! **About the Company**: Work for the leading...


  • Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...

  • Customer Support Agent

    2 semanas atrás


    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Italian speakers to join our client'smulticultural team as a Customer Support Specialist -a leading company in the BPO, committed to delivering exceptional customer experiences. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!Responsibilities:Provide high-quality customer support...

  • Customer Support Agent

    2 semanas atrás


    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Italian speakers to join our client's multicultural team as a Customer Support Specialist - a leading company in the BPO, committed to delivering exceptional customer experiences.If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!Responsibilities: Provide high-quality customer...


  • Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...


  • Lisboa, Portugal Toptalent Tempo inteiro

    TopTalent Recruitment Agencyis working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. WORK MODEL On site, candidate must be based in Lisbon, Portugal DUTIES AND RESPONSIBILITIES Assist creators of a video content platform using multiple channels as...

  • Customer Support Agent

    2 semanas atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...


  • Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Italian-Speaking Customer Support Agent in LisbonFulfill your dream and find a job in Portugal today Are you looking for a job helping people in sunny Lisbon?Italian-speaking Customer Advisor in LisbonWe have a great opportunity for Italian speakers with good communication and interpersonal skillsAbout the Company:Work for the leading banking group in...


  • Lisboa, Portugal RecruitmentJunky Ltd Tempo inteiro

    **Job Title**:Bilingual Customer Support Agent - Italian **Location**: Lisbon **Job Type**:Full-time **About the role**: **Key Responsibilities**: - Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps. - Collaborate with cross-functional teams, including Engineering and Product Development, to...


  • Lisboa, Portugal RecruitmentJunky Ltd Tempo inteiro

    **Job Title**:Bilingual Customer Support Agent - Italian **Location**: Lisbon **Job Type**:Full-time **About the role**: **Key Responsibilities**: - Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps. - Collaborate with cross-functional teams, including Engineering and Product Development, to...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Italian-speaking Customer Support Agent in Lisbon, Portugal **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 36622 **Contact Name** Sara Pato **Job description**: **Italian-speaking Customer Support Agent in Lisbon, Portugal** **Are you an Italian-speaking customer service enthusiast, looking for a new challenge in...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Italian-speaking Customer Support Agent in Lisbon, Portugal **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 36622 **Contact Name** Sara Pato **Job description**: **Italian-speaking Customer Support Agent in Lisbon, Portugal** **Are you an Italian-speaking customer service enthusiast, looking for a new challenge in...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – Italian speaker in Lisbon Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native Italian speaker? Then, work as Customer & Technical Support What is waiting for you:Work location:Lisbon – one of the best and sunniest places to live in Europe; Full...


  • Lisboa, Portugal JUJUR Tempo inteiro

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and protocols provided during the training -...


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – Italian speaker in LisbonAre you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native Italian speaker? Then, work as Customer & Technical Support!What is waiting for you:Work location: Lisbon – one of the best and sunniest places to live in Europe;Full...


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – Italian speaker in Lisbon Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native Italian speaker? Then, work as Customer & Technical Support ! What is waiting for you: Work location: Lisbon – one of the best and sunniest places to live in Europe; Full...

  • Customer Support Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Italian speakers to join our client'smulticultural team as a Customer Support Specialist -a leading company in the BPO, committed to delivering exceptional customer experiences.If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from youResponsibilities:Provide high-quality customer support via...

  • Customer Support Agent

    2 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and protocols provided during the training - Ensure customer satisfaction...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Italian-speaking Customer Support Agent in Lisbon, PortugalJob details:LocationLisbonDiscipline Customer ServiceReference36622Contact NameSara PatoJob description:Italian-speaking Customer Support Agent in Lisbon, PortugalAre you an Italian-speaking customer service enthusiast, looking for a new challenge in the beautiful, popular capital of Lisbon? Then...