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Customer Support Agent
7 meses atrás
**We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.**
**Your Role as a Customer Support Agent**
- Answer to inbound calls and customer inquiries
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database
- To troubleshoot through the use of open questions, support documents and system training
- To be able to offer recommendations to common problems or frequently asked questions.
**Requirements**:
- Fluency in Italian C2 Level and Fluency in English B2 Level
- You have a EU passport or Portuguese Residence Card
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility.
**Benefits**
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Sports activities and much more
There also relocation options if you live outside Portugal and within Europe.
Pay: 14,000.00€ - 20,000.00€ per year
Application Question(s):
- Do you live in Portugal?
- Do you have a EU passport or Portuguese Residence Card?
**Language**:
- Italian (required)
- English (required)
