Customer Support Agent

Há 4 dias


Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

We are currently seeking a Customer Support Agent to join our Portuguese team.

Details:

- **Position**: Customer Support Agent
- **Location**: Lisbon, Portugal
- **Employment Type**: Full-time

**Duties and Responsibilities**:

- Provide professional support and ensure customer satisfaction.
- Address customer complaints, offer timely solutions and follow up to ensure resolution.
- Troubleshoot customer issues and provide clear solutions.
- Determine when to escalate customer issues to other departments or senior staff.
- Work collaboratively with team members to resolve help tickets effectively.
- Document actions, categorize cases, and report potential bugs for engineering team review.
- Keep all job-related administrative documentation up-to-date.

**Requirements**:

- Must be native or fluent in Russian (C1 level) and fluent in Polish (minimum B2 level).
- Prior experience in similar customer support roles is required.
- Experience with live chat support and proficient typing skills are preferred.
- Excellent written and verbal communication skills, with the ability to simplify complex technical terms for non-technical users.
- A resourceful and resilient personality that can adapt and remain composed in various situations.
- Capable of meeting deadlines with mínimal supervision and managing time effectively.
- Must be able to work independently and also be an active team player.

**Offer**:

- Competitive salary package based on experience, skills, and performance.
- Fixed work schedule of 5 days a week, Monday to Friday.
- Comprehensive life insurance policy.
- Opportunity to join a dynamic, creative team with a positive work environment.
- Access to guidance and tools necessary for personal and professional growth.
- Meal allowance provided.
- Private health insurance coverage.
- Annual performance-based bonus.
- Relocation support and assistance with finding accommodation.



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