Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are looking for Italian speakers to join our client'smulticultural team as a Customer Support Specialist -a leading company in the BPO, committed to delivering exceptional customer experiences.

If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from youResponsibilities:
Provide high-quality customer support via phone, email, and chat in Italian.
Resolve customer inquiries and issues efficiently and professionally.
Maintain thorough and accurate customer records in our database.
Collaborate with other departments to solve complex customer problems.
Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
Contribute to team efforts by accomplishing related tasks as needed.

Requirements:
Native or fluent Italian speaker.

Proficiency in English (both written and spoken) at B2 level and higher (spoken and written).Previous experience in customer support or a related field is a plus (but NOT a must as you will receive a comprehensive on-the-job training to prepare you for the role).Excellent communication and interpersonal skills.

Ability to handle stressful situations calmly and effectively.
Strong problem-solving skills and attention to detail.
Basic computer skills and familiarity with CRM systems.

Equal Opportunity Employer:
We are an equal opportunity employer and welcome applicants from all backgrounds to apply.#J-18808-Ljbffr

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