Customer Experience Manager
Há 3 dias
Customer Experience ManagerLisboaLisbon, Lisbon, Portugal Unbabel enables enterprises to offer seamless global support in any channel, and in any language.The company's AI-powered language operations platform combines the speed of machine translation with the polish of- speaking editors, enabling enterprises to grow and build customer trust in every corner of the world.About Unbabel The company's language operations platform blends advanced artificial intelligence with human editors, for fast, efficient,- quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.We're believers. We believe in a shared dream: building the world's translation layer. Collectively we're strong and aligned towards this mission. Each one of us works towards this goal every day, every week, every year.We challenge conventions and question assumptions. We ask all the questions and actively seek ways to shape the future. We build products that change the world. We bring new ideas to the table every day. We continuously look for opportunities to improve.We Get It Done. We're focused on results - for ourselves, our customers, and our investors. We deliver results with efficiency and excellence. We do it right. Working smart beats working hard. Work on what you can measure. Measure what you can refine. We're working to make an impact.We connect through shared experiences. We're more than professionals on the same mission, we bond through shared experiences. We're together through thick and thin and that shows. We help each other succeed. We believe we thrive in a connected work environment.We care about each other. We care about our colleagues' needs and behaviours. We care about our customers and put ourselves in their shoes. We see ourselves as citizens of Unbabel. We look out for one another.Job Summary: As a CEM will play a pivotal role in ensuring that our customers have an outstanding experience while using our products. This role requires a combination of proactive customer engagement,- solving skills, and a deep understanding of our technology and customers' needs. As CEM you will champion the journey of our customers, ensuring each interaction is nothing short of exceptional. As the linchpin between our technology and our clients, you'll wear many hats, from- solver extraordinaire to customer advocate.Responsibilities: Customer Support: Serve as the primary point of contact for customers, addressing all inquiries, questions, and issues promptly and effectively. Provide clear explanations, suggest best practices, and optimize customers' use of our products.Content Recommendations: Recommend relevant resources such as video tutorials, articles, and guides from our knowledge base to assist customers in utilizing our products effectively and resolving their queries independently.Issue Escalation and Resolution: Act as the voice of the customer within the company. Escalate technical issues, bugs, or problems reported by customers to the appropriate department and ensure timely resolution. Follow up with customers to communicate solutions and ensure their satisfaction.Customer Monitoring and Analysis: Monitor customer usage and behavior to understand their business needs and identify opportunities for upsells and- sells. Collaborate with account managers to recommend upgrades and expansion opportunities for existing customers.Continuous Improvement: Gather feedback from customers and collaborate with- functional teams to drive product improvements and enhancements based on customer insights and needs.Preferred skills:Proven experience in a- facing role, preferably in a SaaS or technology company.Excellent communication and interpersonal skills, with the ability to engage with customers effectively and build strong relationships.Strong- solving abilities and attention to detail.Tech-savvy with a passion for learning and understanding new technologies.Self-motivated and able to work with relatively autonomyAbility to multitask and prioritize in a- paced environment.Dedicated to excellence and qualityAble to collaborate cross functionallyCompetitive salary at one of Europe's leading tech startups;A stimulating startup environment committed to diversity and inclusion;Health insurance;Stock options;Individual budget to set up your workstation;Budget for learning and development;Other specific benefits, depending on location.Diversity StatementUnbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.(We are not accepting candidates coming from recruitment agencies at this moment)#J-18808-Ljbffr
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Lisboa, Portugal The Learning Experience #260 Tempo inteiro.Who we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Manager
Há 3 dias
Lisboa, Portugal Unbabel Tempo inteiroCustomer Experience Manager Lisboa Lisbon, Lisbon, Portugal Unbabel enables enterprises to offer seamless global support in any channel, and in any language.The company's AI-powered language operations platform combines the speed of machine translation with the polish of- speaking editors, enabling enterprises to grow and build customer trust in every corner...
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Senior Customer Experience Manager
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Lisboa, Portugal Navan Tempo inteiroTripActions' Travel Experience organization is looking for a Senior Customer Experience Manager to help ensure we are providing the experience our Customers expect of TripActions across business units and the support experience. This individual is a strategic thinker who is comfortable in selling both success and failure, who enjoys developing relationships...
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Customer Experience Manager
Há 3 dias
Lisboa, Portugal Unbabel Tempo inteiro.Customer Experience ManagerLisboa Lisbon, Lisbon, Portugal Unbabel enables enterprises to offer seamless global support in any channel, and in any language. The company's AI-powered language operations platform combines the speed of machine translation with the polish of- speaking editors, enabling enterprises to grow and build customer trust in every...
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Customer Experience Team Manager
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Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Team Manager
3 semanas atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Crm Customer Experience Manager
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Lisboa, Portugal Unicef Portugal Tempo inteiro.About UNICEF If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For over 75 years, UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend...
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Customer Experience Manager
1 semana atrás
Lisboa, Lisboa, Portugal Unbabel Tempo inteiroCustomer Experience ManagerLisboa Lisbon, Lisbon, Portugal Unbabel enables enterprises to offer seamless global support in any channel, and in any language. The company's AI-powered language operations platform combines the speed of machine translation with the polish of- speaking editors, enabling enterprises to grow and build customer trust in every corner...
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Customer Experience Team Manager
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Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWho we are,, - at Catawiki, we come across exceptional objects such as these every day.Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic...
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Customer Experience Team Manager
1 semana atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroWho we are,, - at Catawiki, we come across exceptional objects such as these every day.Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic...
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Customer Experience Manager
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Lisboa, Portugal Air Canada Tempo inteiro**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Lisbon Airport to ensure safe and secure and...
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Customer Experience Manager
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Crm Customer Experience Manager
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Lisboa, Portugal Unicef Portugal Tempo inteiroAbout UNICEF If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For over 75 years, UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend...
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Crm Customer Experience Manager
Há 3 dias
Lisboa, Portugal Unicef Portugal Tempo inteiroAbout UNICEFIf you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For over 75 years, UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend...
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Project and Customer Experience Manager
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Lisboa, Lisboa, Portugal Cherryhorizon lda Tempo inteiroLuminous is a Lisbon-based start-up focused on empowering employees to grow and shine at work through a blended approach where we have digitized the power of coaching - at scale -, thus helping organizations thrive.Job IntroductionAre you a people person who loves to solve problems and make customers happy? Do you thrive in a fast-paced and dynamic...
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Customer Experience Lead
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Manager, Travel Experience Consultant
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Lisboa, Portugal Navan Tempo inteiroThe Navan service support team is seeking a Manager of Travel Experience Consultant to join our growing team. This role provides leadership and operational oversight of the Travel Experience team who supports the end users/employees of our corporate customers responding to customers all around the globe. Our team supports our managed travel program corporate...
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Customer Experience Lead
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Lisboa, Lisboa, Portugal Novo Nordisk Tempo inteiroAre you passionate about optimizing the customer experience? Do you have a knack for implementing content strategies oriented toward dialogue achievement? We are looking for a talented Customer Experience Lead to join our team in Portugal. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction, read on and...
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Customer Experience Team Lead
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Lisboa, Portugal Catawiki Tempo inteiro**Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Team Lead
3 semanas atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
