Support Engineering Manager

3 meses atrás


Lisboa, Portugal Microsoft Tempo inteiro

.Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance. Responsibilities People Management: You lead a team/group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level. Readiness: You ensure your team has the technical skills required to provide a great customer experience and collaborate with engineering/product teams to fill document gaps regarding new and existing technology. Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements. Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field. 3+ years experience of managing people in a global organization. Preferred Qualifications: Strong customer service, communication, and interpersonal skills. Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals. Flexibility and ability to adapt to ambiguous and changing situations. Ability to manage high-pressure situations. Language Qualification English Language: fluent in reading, writing and speaking


  • Support Engineering Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    OverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Support Engineering Manager, you will play a critical role in building trust and confidence for every person and organization through delivering a world-class...

  • Project Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro

    Project Manager - Civil Engineering ProfessionalWe are seeking a skilled and experienced Project Manager to join our team for the current project. You will play a key role in overseeing and managing telecommunications site projects, ensuring they meet the highest standards of quality and efficiency.Key Responsibilities:Lead and manage the execution of civil...


  • Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro

    Project OverviewWe are seeking a highly skilled and experienced Senior Civil Engineering Project Manager to lead and manage telecommunications site projects for Capgemini Engineering. The ideal candidate will have a strong background in civil engineering project management and a proven track record of delivering projects on time and within budget.Key...


  • Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

    Job Title: Support Engineering ManagerAbout the Role:We are seeking a skilled Support Engineering Manager to lead our team of product experts in resolving complex customer technical issues. As a key member of our Customer Service & Support organization, you will be responsible for managing the customer relationship and driving product improvements.Key...

  • Project Manager

    Há 1 mês


    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **Project Manager - Civil Engineering**: **Hi there! **We are Capgemini Engineering. A brand part of the Capgemini Group.** **You can help us to achieve our mission! **Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive, communications, energy, life...

  • Support Engineering Manager

    3 semanas atrás


    Lisboa, Portugal Https:Www.Energyjobline.ComSitemap.Xml Tempo inteiro

    .OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **Your Role**: Be able to drive and deliver Engineering contents through the company based on Group ETI Assets & Services. - Support the ETI ISS Contents creation strategy for current and future Assets & Services. - Interface with ISS Service Managers to align Communication and Content sharing strategies related with Services they own. Building training...


  • Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **Your Role**: Be able to drive and deliver Engineering contents through the company based on Group ETI Assets & Services. - Support the ETI ISS Contents creation strategy for current and future Assets & Services. - Interface with ISS Service Managers to align Communication and Content sharing strategies related with Services they own. - Building training...

  • Support Engineering Manager

    2 semanas atrás


    Lisboa, Portugal Https:Www.Energyjobline.ComSitemap.Xml Tempo inteiro

    .Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Engineering Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Recruitment Room Tempo inteiro

    Engineering ManagerWe're a cutting-edge Web3 company, and we're looking for an experienced Engineering Manager to help us scale and solidify our engineering team. As a key member of our leadership team, you will focus on people and the engineering process to ensure we continue to deliver best-in-class Web3 applications.About the RoleYou will play a crucial...

  • Engineering Manager

    2 meses atrás


    Lisboa, Portugal Dashlane Tempo inteiro

    .About Dashlane Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...

  • Support Engineering Manager

    2 semanas atrás


    Lisboa, Portugal https:www.energyjobline.comsitemap.xml Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Support Engineering Manager

    2 semanas atrás


    Lisboa, Portugal Https:Www.Energyjobline.ComSitemap.Xml Tempo inteiro

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Support Engineering Manager

    3 semanas atrás


    Lisboa, Portugal Https:Www.Energyjobline.ComSitemap.Xml Tempo inteiro

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Project Manager

    Há 1 mês


    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    Project Manager – Civil Engineering We are Capgemini Engineering, a brand part of the Capgemini Group. We empower every person and every organization on the planet to achieve more. Our culture embraces growth mindset, diversity, inclusion, and inspiring excellence, encouraging teams and leaders to bring their best each day. You can learn more about us...

  • Support Engineering Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

    OverviewAt Https:/Www.Energyjobline.Com/Sitemap, we're committed to delivering exceptional customer experiences. As a Support Engineering Manager, you'll play a critical role in leading a team of product experts who resolve complex customer technical issues.Key ResponsibilitiesLead a team of Support Engineers with deep product knowledge to resolve customer...

  • Engineering Manager

    3 meses atrás


    Lisboa, Portugal KWAN Tempo inteiro

    At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at...

  • Engineering Manager

    2 meses atrás


    Lisboa, Portugal Dashlane Tempo inteiro

    .About DashlaneDashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...


  • Lisboa, Portugal Unbabel Tempo inteiro

    **About Unbabel**: The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for...

  • Project Manager

    Há 4 dias


    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    Project Manager – Civil EngineeringHi there!We are Capgemini Engineering, a brand part of the Capgemini Group. Our mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, inspiring excellence, and encouraging teams and leaders to bring their best...