Customer Experience Specialist | French
Há 3 dias
.What does the role involve? At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer experience department plays an essential role in Catawiki, as our customer experience (CX) specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer experience department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CX brings valuable feedback on possibilities for improvements in our services. This is who you are You are motivated by providing delight to our customers, you can communicate clearly and providing an excellent customer experience is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way. In addition you are: Professional speaking and writing skills in French and English ; strong communication skills, Strong analytical and critical thinking skills Preferably previous experience in a customer experience/service environment or a customer related role (hospitality, tourism, retail, call-center etc) Ability to quickly switch between various customer channels like phone, e-mail, and chat communications Ability to positively interact with your team and other departments Available to work 32 - 40 hours per week You are willing to commute to our Lisbon office and work in the office at least 2 days per week You are flexible to work at least 2 weekends a month and able to work on some public holidays You are currently based in Lisbon, Portugal Hear what our current CX Specialists say about the role: "As a CX International Specialist at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki." In return A competitive Annual Gross Base Salary of 18.000€ - 23
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Lisboa, Portugal The Learning Experience #260 Tempo inteiro.Who we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Remote Customer Experience Specialist French
3 semanas atrás
Lisboa, Portugal EVA Global Tempo inteiro**Join Us in Sunny **Lisbon **as a French-Speaking Customer Experience Specialist!** **About the Role**: Hey there! Are you fluent in **French** and passionate about providing stellar customer service? We're expanding our vibrant team in **Lisbon, Portugal** and we want you! If you're a communication whiz and love the idea of working in a sunny, dynamic...
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Remote Customer Experience Specialist French
2 meses atrás
Lisboa, Portugal EVA Global Tempo inteiro**Join Us in Sunny **Lisbon **as a French-Speaking Customer Experience Specialist!** **About the Role**: Hey there! Are you fluent in **French** and passionate about providing stellar customer service? We're expanding our vibrant team in **Lisbon, Portugal** and we want you! If you're a communication whiz and love the idea of working in a sunny, dynamic...
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Customer Experience Specialist French Speaker
1 semana atrás
Lisboa, Portugal EVA Global Tempo inteiro**Join Us in Sunny **Lisbon **as a French-Speaking Customer Experience Specialist!** **About the Role**: Hey there! Are you fluent in **French** and passionate about providing stellar customer service? We're expanding our vibrant team in **Lisbon, Portugal** and we want you! If you're a communication whiz and love the idea of working in a sunny, dynamic...
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Lisboa, Portugal Catawiki Tempo inteiro.What does the role involve? At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When...
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Customer Experience Specialist French Speaker, Lisbon
2 meses atrás
Lisboa, Portugal Eva Global Tempo inteiroJoin Us in Sunny Lisbon as a French-Speaking Customer Experience Specialist! About the Role:Hey there! Are you fluent in French and passionate about providing stellar customer service? We're expanding our vibrant team in Lisbon, Portugal and we want you! If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is your...
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Customer Experience Specialist French Speaker
1 semana atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroJoin Us in Sunny Lisbon as a French-Speaking Customer Experience SpecialistAbout the Role:Hey there Are you fluent in French and passionate about providing stellar customer service? We're expanding our vibrant team in Lisbon, Portugal and we want you If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is your...
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Customer Support Specialist
Há 2 dias
Lisboa, Portugal Exalta Global Tempo inteiro**Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - FRENCH** We’re looking for a French speaking Customer Support / Experience Specialist....
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Customer Experience Specialist | French
Há 3 dias
Lisboa, Portugal Catawiki Tempo inteiro.Who we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Support Specialist
Há 4 dias
Lisboa, Portugal Exalta Global Tempo inteiro**Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - FRENCH** We’re looking for a French speaking Customer Support / Experience Specialist....
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Customer Experience Specialist
2 meses atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist
Há 2 dias
Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist French
1 semana atrás
Lisboa, Portugal Catawiki Tempo inteiro**Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist French
1 semana atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
2 meses atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist
2 meses atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
2 meses atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
3 semanas atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
2 semanas atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
Há 15 horas
Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
