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Salesforce Admin

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.Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Salesforce Admin Overview: As a Salesforce Administrator, you'll play a vital role at Dynamic Yield by Mastercard. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore a Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. A Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions. Responsibilities All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups User support tickets Identify and gather requirements from users and stakeholders Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Monitor user adoption User training and creating training materials Qualifications and Background Required: Salesforce product knowledge and 18 months hands-on administration experience with Sales Cloud