Dutch Quality Analyst

1 semana atrás


Lisboa, Portugal Talingual Tempo inteiro

.Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer Service teams are in compliance with the company's standards by monitoring calls, chats and emails, and create and analyze reports to generate actions. They assist management with discovering areas of improvement for processes and customer experience in the technical support teams. Recently, they have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world. Responsibilities You will be responsible for assuring the quality of this team, performing audits on the team's tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality



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