Field Support Specialist
2 semanas atrás
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Função: Field Support Specialist - Estádio ou Benfica Campus (M/F)Localização: Benfica Campus
PRINCIPAL MISSÃO DA FUNÇÃO
Garantir o suporte tecnológico assim como assegurar o canal de comunicação com os utilizadores para aumentar a satisfação dos mesmos.
RESPONSABILIDADES CHAVE
? Instalação, manutenção e reparação de hardware;
? Garantir diariamente o suporte e atendimento aos utilizadores;
? Garantir o melhor nível de serviço ao utilizador, respondendo ativamente a tickets e resolução de reclamações;
? Aplicar as melhores práticas de mercado no processo de suporte técnico;
? Acompanhar os utilizadores para identificar áreas de melhoria;
? Durante os eventos desportivos e institucionais, assegurar o suporte ao controlo de acessos e garantir que os canais de comunicação para os problemas tecnológicos que ocorram.
QUALIFICAÇÕES, EDUCAÇÃO E FORMAÇÃO EXIGIDAS
? Formação em Ciência da Computação, Tecnologia da Informação ou área relevante;
? Formação em Instalação e Configuração em Microsoft Office;
? Certificação em Sistemas Operativos;
? Conhecimentos prévios em metodologia ITIL (Preferencial);
? Experiência Prévia no apoio ao utilizador;
? Experiência em SCCM e Active Directory;
? Bom nível de inglês falado e escrito;
? Autonomia;
? Adaptação à mudança;
? Gestão de stress;
? Gestão do tempo;
? Sigilo;
? Planeamento e Organização;
? Trabalho em equipa e Relacionamento interpessoal.
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