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David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Italian-speaking Customer Service Advisor to join their teams in Porto. Position: Customer Service Advisor Location: Porto, Portugal Work model: On-site Employment type: Permanent contract Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: Customer support to Italian-speaking customers by phone, email, chat and social media channels Support our merchants for all questions and inquiries about our product and service Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants Closely collaborate with other departments, such as Sales and Marketing REQUIREMENTS: Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity and solve issues in the first contact with customers Ability to handle stressful situations well Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you) Good and customer-friendly service is your highest priority Curious and persistent in solving issues Organised and able to keep a cool head even in stressful situations OFFER: Working hours: Monday to Friday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement Workload: 40h/week (full time) A dynamic and creative team with a positive and friendly atmosphere Food vouchers Guidance and tools to reach your full potential Training Conditions: Duration: 30 calendar daysSchedule: Monday to Friday, between 08:00 and 17:00 #J-18808-Ljbffr
