Technical Support Specialist Ii
Há 3 dias
.PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base. We strive to improve our customers' experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges. This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization. Key Responsibilities Provide excellent customer service and product support to PagerDuty customers Take all first-line calls from customers and identify, classify, and troubleshoot issues reported Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools Identify the root cause, understand customers' needs, and set expectations accordingly. Escalate issues that require involvement from Engineers, Tier2, or Subject Matter Experts Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.). Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement. Lead tickets from high-priority customers on an on-call basis Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings Find, reproduce and report bugs to the development team Set up monitoring systems, integrating them with PagerDuty and documenting the whole process Develop projects assigned by the direct manager within the written agreed deadlines. Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool. Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist Ii
Há 3 dias
Lisboa, Portugal Pager Tempo inteiro.Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
Há 1 mês
Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
3 semanas atrás
Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
Há 2 dias
Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
Há 3 dias
Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
4 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
3 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist II
1 semana atrás
Lisboa, Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist Ii
Há 7 dias
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
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Technical Support Specialist Ii
Há 6 dias
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsTechnical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist Ii
4 semanas atrás
Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years...
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Technical Support Specialist Ii
3 semanas atrás
Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years...
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Technical Support Specialist Ii
Há 3 dias
Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist II
Há 1 mês
Lisboa, Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site ) to explore life at PagerDuty, discover opportunities, and sign-up for job alertsTechnical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of...
