Empregos actuais relacionados com Technical Support Specialist Ii - Lisboa - Pagerduty, Inc.
-
Technical Support Specialist Ii
2 meses atrás
Lisboa, Portugal Pagerduty, Inc. Tempo inteiro.Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
-
Technical Support Specialist Ii
2 meses atrás
Lisboa, Portugal Pagerduty, Inc. Tempo inteiroTechnical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of experience to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
-
Technical Support Specialist Ii
3 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Support Specialist Ii
3 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Support Ii
Há 1 mês
Lisboa, Portugal Broadvoice Tempo inteiro.LOCATION: Remote, in Portugal DEPARTMENT: Technical Support II REPORTS TO: Coordinator, Technical Support POSITION SUMMARY: Broadvoice is looking for an experienced Technical Support II to join our growing team. YOUR DAY-TO-DAY: Manage incidents and service requests related to data systems implemented by GoContact solutions. Support Technical Support I team...
-
Technical Support Ii
Há 1 mês
Lisboa, Portugal Broadvoice Tempo inteiroLOCATION: Remote, in PortugalDEPARTMENT:Technical Support IIREPORTS TO: Coordinator, Technical SupportPOSITION SUMMARY: Broadvoice is looking for an experienced Technical Support II to join our growing team.YOUR DAY-TO-DAY: Manage incidents and service requests related to data systems implemented by GoContact solutions. Support Technical Support I team in...
-
Technical Support Ii
Há 1 mês
Lisboa, Portugal Broadvoice Tempo inteiro**LOCATION**:Remote, in Portugal **DEPARTMENT**:Technical Support II **REPORTS TO**:Coordinator, Technical Support ***: Broadvoice is looking for an experienced Technical Support II to join our growing team. **YOUR DAY-TO-DAY**: - Manage incidents and service requests related to data systems implemented by GoContact solutions. - Support Technical...
-
Technical Support Ii
Há 1 mês
Lisboa, Portugal Broadvoice Tempo inteiro.LOCATION: Remote, in PortugalDEPARTMENT:Technical Support IIREPORTS TO: Coordinator, Technical SupportPOSITION SUMMARY:Broadvoice is looking for an experienced Technical Support II to join our growing team.YOUR DAY-TO-DAY:Manage incidents and service requests related to data systems implemented by GoContact solutions.Support Technical Support I team in...
-
Technical Support Ii
2 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiro.POSITION DETAILS: LOCATION: Remote, in Portugal DEPARTMENT: Technical Support REPORTS TO: Manager, Technical Support II POSITION SUMMARY: We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's CCaaS solution and helping define the best support for our...
-
Technical Support Ii
2 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiroPOSITION DETAILS:LOCATION: Remote, in PortugalDEPARTMENT: Technical SupportREPORTS TO: Manager, Technical Support IIPOSITION SUMMARY:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's CCaaS solution and helping define the best support for our...
-
German Technical Support Specialist
3 meses atrás
Lisboa, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also...
-
French Technical Support Specialist
3 meses atrás
Lisboa, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also...
-
Technical Support Specialist
3 meses atrás
Lisboa, Portugal My Career Abroad Tempo inteiroYour Next Job, Without Boundaries!_ We are offering a great work experience in Lisbon, Portugal for a role as an **Italian Technical Support Specialist.** **Why a Technical Support Specialist role is great for your professional and personal development**: - Live in Lisbon and embrace multicultural experiences - Represent a global brand of a Social...
-
Technical Support Ii
2 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiro.POSITION DETAILS:LOCATION: Remote, in PortugalDEPARTMENT: Technical SupportREPORTS TO: Manager, Technical Support IIPOSITION SUMMARY:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's CCaaS solution and helping define the best support for our...
-
Technical Customer Support Specialist
Há 7 dias
Lisboa, Portugal Bedrockstreaming Tempo inteiroWhat if you could help major media companies compete with streaming giants? At Bedrock, that's what we do. We're a European company, founded by M6 and Bertelsmann / RTL Group that shapes the standards of streaming tech in Europe. We build and power leading video streaming platforms for some of Europe's biggest SVOD/AVOD players (6play, Videoland, RTL...
-
Technical Customer Support Specialist
Há 7 dias
Lisboa, Portugal Bedrockstreaming Tempo inteiroWhat if you could help major media companies compete with streaming giants?At Bedrock, that's what we do. We're a European company, founded by M6 and Bertelsmann / RTL Group that shapes the standards of streaming tech in Europe.We build and power leading video streaming platforms for some of Europe's biggest SVOD/AVOD players (6play, Videoland, RTL Play...),...
-
Technical Customer Support Specialist
1 semana atrás
Lisboa, Portugal Cbt - Cross Border Talents Tempo inteiroJob Title: Technical Customer Support Specialist (Search Engine)Location: Oriente, LisbonStart Date: 09 October 2024Contract: CDD 6 months Are you an Italian Native speaker with solid English skills (B2), passionate about tech and helping others? Join our dynamic team in Lisbon and deliver exceptional technical support for a well-known client (confidential)....
-
German-Speaking Customer Support Specialist
4 semanas atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
-
German-Speaking Customer Support Specialist
4 semanas atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Technical Support Specialist
4 meses atrás
Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07436 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic...
Technical Support Specialist Ii
3 meses atrás
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts
Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.
We strive to improve our customers' experience by delivering best-in-class service. We measure our customer support success in terms of effort and customer satisfaction. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while keeping full accountability for the resolution of their technical challenges.
This is an excellent opportunity for an upbeat, technically curious, motivated, and organized individual to kick off with a fast-growing organization.
Key Responsibilities Provide excellent customer service and product support to PagerDuty customersTake all first-line calls from customers and identify, classify, and troubleshoot issues reportedSuccessfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management toolsIdentify the root cause, understand customers' needs, and set expectations accordingly.Escalate issues that require involvement from Engineers, Tier2, or Subject Matter ExpertsImprove our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestionsPerform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.).Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement.Lead tickets from high-priority customers on an on-call basisProvide solutions to Enterprise customer's issues through support cases and screen-sharing meetingsFind, reproduce and report bugs to the development teamSet up monitoring systems, integrating them with PagerDuty and documenting the wholeprocess
Develop projects assigned by the direct manager within the written agreed deadlines.Register and stay connected, throughout the corresponding work shift or work day, to thecorporate communication tool.
Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day.Technical Skills necessary Know basic concepts of REST API, ideally having worked with PostmanBasic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)Understanding of automation workflows, monitoring, and scripting tools used in enterprise operationsUnderstanding of authentication and security processesKnowledge of enterprise communication implementations (slack, ms teams, etc)Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email.Hands-on product technical support experience with Enterprise Software and SaaS solutionsAll communications internally and to our customers are in English. Proficient command of spoken and written English is requiredwith 2 to 5 years of experience in the above mentioned functions.Other Skills Excellent written communication, work ethic, and attention to detailExcellent customer service skills and understanding of customer communicationAdaptive mindset, eager to learn new product suites, understand and communicate changes to existing productsExcellent investigation skills, and interest in solving unique issues from complex customer environments.The ability to write about technical subjects in a clear and concise styleThe enthusiasm and perseverance to drive customer issues to resolutionFluent EnglishHybrid System Location Lisbon Not sure if you qualify? Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
Champion the Customer | Put users first to design great products and experiences.Run Together | Build strong teams that amplify our impact on users.Take the Lead | Disrupt and invent to be the first choice for users.Ack + Own | Take ownership and action to deliver more efficiently to users.Bring Your Self | Bring your best self to build empathy and trust with users.What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Your package may include:
Competitive salary and company equityComprehensive benefits package from day oneFlexible work arrangementsESPP (Employee Stock Purchase Program)Retirement or pension planPaid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days - scheduled company-wide paid days off in addition to PTOHibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and rechargePaid volunteer time off - 20 hours per yearCompany-wide hack weeksMental wellness programsAbout PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerduty on Instagram.
Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ****** and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.
#J-18808-Ljbffr
