German-Speaking Customer Support Specialist

2 meses atrás

Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using various channels (telephone, email, and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits Identify the issue the client is facing, troubleshoot, and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms Requirements: Native/fluent in German, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress-resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently while being a team player The offer: Excellent remuneration package based on experience, skills, and performance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 11 PM Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation Close to the beach Fantastic commission Flight costs reimbursed Multicultural Team Paid Training Progressive company culture Sunny weather Temporary accommodation #J-18808-Ljbffr

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