German Speaking Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

We are seeking a German-speaking Customer Support Specialist to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to customers who own a premium membership of a leading streaming platform.

Key Responsibilities:

  • Communicate with customers via various channels, including telephone, email, and chat
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide solutions, and alternatives within time limits
  • Identify issues, troubleshoot, and provide solutions
  • Collaborate with specialists to solve or close help tickets
  • Document actions taken and categorize cases and bugs for our engineering team
  • Maintain and update administrative forms

Requirements:

  • Native or fluent in German, both oral and written; fluent in English (at least B2 level)
  • Excellent writing and verbal communication skills to simplify technical language
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision
  • Ability to work independently while being a team player

Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others


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