German Speaking Customer Support Specialist
2 semanas atrás
We are seeking a German-speaking Customer Support Specialist to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to customers who own a premium membership of a leading streaming platform.
Key Responsibilities:
- Communicate with customers via various channels, including telephone, email, and chat
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide solutions, and alternatives within time limits
- Identify issues, troubleshoot, and provide solutions
- Collaborate with specialists to solve or close help tickets
- Document actions taken and categorize cases and bugs for our engineering team
- Maintain and update administrative forms
Requirements:
- Native or fluent in German, both oral and written; fluent in English (at least B2 level)
- Excellent writing and verbal communication skills to simplify technical language
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision
- Ability to work independently while being a team player
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others
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