German-Speaking Network Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal German-World, Inc Tempo inteiro

Job Summary

We are seeking a highly skilled German-Speaking Network Support Agent to join our team at German-World, Inc. As a Network Circuit Provisioning Coordinator, you will be responsible for reviewing Telco Access and Circuit orders, performing network checks, and ensuring the provisioning of orders meets customer requests.

Key Responsibilities

  • Review Telco Access and Circuit orders to ensure completeness and accuracy of information
  • Perform and document network checks to determine site readiness
  • Manage exceptions and escalations, documenting and escalating as required
  • Deliver on-time response and resolution updates via phone, email, and tickets/tasks
  • Provide weekly order summary performance to drive Telco turnaround performance
  • Track, manage, and resolve Third-Party Access Provider related activities, milestones, and escalations
  • Coordinate with Local Field Technicians, 3rd Party Vendors, and Local Telco Access providers

Requirements
  • Customer-facing experience with good knowledge of Telecommunications and familiarity with working with Telcos
  • Good command of German and English (C1)
  • Basic knowledge of Networking Infrastructure – Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
  • Very good with Task management: Attention to Detail, Ability to follow instructions and logical tasks
  • Excellent computer system proficiency skills with working and navigating across multiple applications
  • Minimum experience of working in an International Telecoms environment of 1 year

About Us
We are a leading tech company that partners with top Telecom clients across the globe. If you have experience working for a Telecom company in the fixed-line process, you'll have a rewarding career on the Network-side of how customers consume Internet and Data & Voice Services.

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