Empregos actuais relacionados com Technical Support Specialist Ii - Lisboa - Pagerduty, Inc.
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroJob Title: Technical Customer SupportAre you passionate about technology and languages? Do you enjoy helping others? We are looking for a skilled Technical Customer Support specialist to join our team at Randstad Ii - Prestação De Serviços, Limitada.About the Role:We are seeking a highly motivated and detail-oriented individual to provide technical...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroJob Title: Technical Customer SupportAre you passionate about technology and languages? Do you enjoy helping others? We are looking for a skilled Technical Customer Support professional to join our team at Randstad Ii - Prestação De Serviços, Limitada.About the Role:We are seeking a highly motivated and detail-oriented individual to provide technical...
-
Technical Support Specialist Ii
5 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Support Specialist Ii
5 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Support Ii
3 meses atrás
Lisboa, Portugal Broadvoice Tempo inteiro**LOCATION**:Remote, in Portugal **DEPARTMENT**:Technical Support II **REPORTS TO**:Coordinator, Technical Support ***: Broadvoice is looking for an experienced Technical Support II to join our growing team. **YOUR DAY-TO-DAY**: - Manage incidents and service requests related to data systems implemented by GoContact solutions. - Support Technical...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro**Job Opportunity:** Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Tn Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring a seamless user experience.**Key...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroJob DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also collaborate...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Planview Gmbh, Software & Consulting Tempo inteiroJob Title: Technical Support Engineer IIPlanview is seeking a highly skilled Technical Support Engineer II to join our team. As a Technical Support Engineer II, you will be responsible for providing technical support and resolution for our most strategic customers.Key Responsibilities:Act as the primary point of contact for providing technical support and...
-
Technical Support Specialist
Há 2 dias
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroUnlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues. You will work collaboratively within and across teams, leveraging troubleshooting tools...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues. This role requires strong communication and interpersonal skills, as well as excellent problem-solving and...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Aircall Tempo inteiroAbout AircallAircall is a leading provider of cloud-based phone systems, empowering businesses to communicate more effectively with their customers. Our platform is designed to be scalable, reliable, and easy to use, making it the perfect solution for businesses of all sizes.Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Recooty Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at eTeam. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients by resolving technical issues and providing remote assistance.Responsibilities:Receive and triage...
-
Technical Support Engineer II
2 semanas atrás
Lisboa, Lisboa, Portugal Planview Gmbh, Software & Consulting Tempo inteiroJob SummaryWe are seeking a highly skilled Technical Support Engineer II to join our team at Planview GmbH, Software & Consulting. As a key member of our customer support team, you will be responsible for providing technical support and resolution for our most strategic customers.Key Responsibilities:Act as the primary point of contact for providing...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Spektrum Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Spektrum. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring the smooth operation of our systems.Key Responsibilities:Activating...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob Title: Technical Support SpecialistJob Description:We're seeking a highly skilled and multilingual technical support specialist to join our team at Tn Portugal. As a technical support specialist, you will be responsible for providing top-notch IT support to clients around the world.Key Responsibilities:Provide technical support to clients in multiple...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Hcltech Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at HCLTech. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to customers via phone, email,...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Recooty Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, video chat, web portal, and email. You will work closely with our clients to understand...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Spektrum Tempo inteiroJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Spektrum. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring that their IT systems are running smoothly.Key Responsibilities:Activating user accounts and...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Vector Synergy Tempo inteiroJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Vector Synergy. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesActivating user accounts and resolving system email failuresAddressing issues related to locked accounts, password...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiroTechnical Support SpecialistAt Iqvia Llc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance services and providing a first line support service to our customers. Your primary goal will be to resolve technical issues related to product use or...
Technical Support Specialist Ii
3 meses atrás
.Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves on providing amazing support to our rapidly growing customer base. Key Responsibilities Provide excellent customer service and product support to PagerDuty customers Take all first-line calls from customers and identify, classify, and troubleshoot issues reported Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools Identify the root cause, understand customers' needs, and set expectations accordingly. Escalate issues that require involvement from Engineers, Tier2, or Subject Matter Experts Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.) Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement Lead tickets from high-priority customers on an on-call basis Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings Find, reproduce, and report bugs to the development team Set up monitoring systems, integrating them with PagerDuty and documenting the whole process Develop projects assigned by the direct manager within the written agreed deadlines Register and stay connected throughout the corresponding work shift or workday to the corporate communication tool Respond on time to phone calls via corporate communication tools and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or workday Technical Skills necessary Know basic concepts of REST API, ideally having worked with Postman Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure) Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations Understanding of authentication and security processes Knowledge of enterprise communication implementations (slack, ms teams, etc) Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat, and email Hands-on product technical support experience with Enterprise Software and SaaS solutions All communications internally and to our customers are in English
