Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro
Job Title: Technical Customer Support

Are you passionate about technology and languages? Do you enjoy helping others? We are looking for a skilled Technical Customer Support specialist to join our team at Randstad Ii - Prestação De Serviços, Limitada.

About the Role:

We are seeking a highly motivated and detail-oriented individual to provide technical support to our customers via phone, email, and chat. As a Technical Customer Support specialist, you will be responsible for:

  • Assisting customers with technical issues and providing solutions
  • Adapting our brand's voice and tone for interactions on various channels
  • Escalating issues and customers to higher tiers of support as needed
  • Documenting relevant case information
Requirements:

To be successful in this role, you will need:

  • Fluency in both French and English, spoken and written
  • Previous working experience in a call center or similar environment
  • High school diploma or higher education degree
  • Experience in technical troubleshooting (preferable)
What We Offer:

We are committed to providing a competitive compensation package, including:

  • Base salary of 895€/month
  • Performance bonus up to 120€/month
  • Complexity bonus of 95€/month
  • Meal allowance of 7.23€ per day
  • Health insurance
  • Schedule: Monday to Sunday, between 8 am and 8 pm
  • 2 days off per week (rotative)

We are an equal opportunities employer and welcome applications from diverse candidates. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.


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