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German-Speaking Customer Support Specialist

2 meses atrás

Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.
Your Tasks:
Communicate with customers using various channels (telephone, email, and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Identify the issue the client is facing, troubleshoot, and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
Requirements:
Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress-resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in a timely manner
Ability to work independently while being a team player
The offer:
Excellent remuneration package based on experience, skills, and performance
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 11 PM
Private health insurance
Yearly performance bonus
Relocation allowance and assistance in finding accommodation
Close to the beach
Fantastic commission
Flight costs reimbursed
Multicultural Team
Paid Training
Progressive company culture
Sunny weather
Temporary accommodation

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