Technical Support Ii
4 semanas atrás
.LOCATION: Remote, in Portugal DEPARTMENT: Technical Support II REPORTS TO: Coordinator, Technical Support POSITION SUMMARY: Broadvoice is looking for an experienced Technical Support II to join our growing team. YOUR DAY-TO-DAY: Manage incidents and service requests related to data systems implemented by GoContact solutions. Support Technical Support I team in every task that requires a deep knowledge of Data Management (i.E reporting / specific data technical knowledge). Create/Improve documentation that provides the means to perform quicker resolution times of issues our clients face. Proactively identify and resolve blockers that make the Support Tier 1 team less agile on issues related to Data/Reporting. Support Voice Support team members in Support Tier 2 in cross-domain tasks that require Data expertise. Support Tier 1 and Tier 2 in topics that require Azure (Data Factory, Data Lake, and Active Directory), AWS, SQL, and Postgres expertise. Work closely with the Management Team in co-creating value for internal reporting activities, using Power BI, Excel, and other data management tools. Drive automation initiatives to create/improve internal tools/solutions and provide a better experience to our clients. Support Data Engineers in internal projects that require knowledge and expertise in Support processes and client vision. WHAT YOU BRING TO THE TEAM: At least 2 years of experience in data operation. Excellent critical thinking and problem-solving skills. Meaningful experience with Microsoft SQL Server; pgAdmin 4; Power BI Desktop; Microsoft Azure StorageExplorer; Azure Data Studio. Goodunderstanding of SQL; M (Power Query); DAX (Analysis eXpression Language); APIs. Self-motivated with the ability to work in a fast-moving environment. Must be a team player with strong attention to detail and the ability to work independently. WHY BROADVOICE: Broadvoice is more than just a leading cloud communications company; we're the architects ofglobal connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place. Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive. Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections
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Technical Support Ii
4 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiroLOCATION: Remote, in PortugalDEPARTMENT:Technical Support IIREPORTS TO: Coordinator, Technical SupportPOSITION SUMMARY: Broadvoice is looking for an experienced Technical Support II to join our growing team.YOUR DAY-TO-DAY: Manage incidents and service requests related to data systems implemented by GoContact solutions. Support Technical Support I team in...
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Technical Support Ii
4 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiro**LOCATION**:Remote, in Portugal **DEPARTMENT**:Technical Support II **REPORTS TO**:Coordinator, Technical Support ***: Broadvoice is looking for an experienced Technical Support II to join our growing team. **YOUR DAY-TO-DAY**: - Manage incidents and service requests related to data systems implemented by GoContact solutions. - Support Technical...
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Technical Support Ii
4 semanas atrás
Lisboa, Portugal Broadvoice Tempo inteiro.LOCATION: Remote, in PortugalDEPARTMENT:Technical Support IIREPORTS TO: Coordinator, Technical SupportPOSITION SUMMARY:Broadvoice is looking for an experienced Technical Support II to join our growing team.YOUR DAY-TO-DAY:Manage incidents and service requests related to data systems implemented by GoContact solutions.Support Technical Support I team in...
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Technical Support Ii
Há 4 dias
Lisboa, Portugal Broadvoice Tempo inteiroPOSITION DETAILS:LOCATION: Remote, in PortugalDEPARTMENT: Technical SupportREPORTS TO: Manager, Technical Support IIPOSITION SUMMARY:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's CCaaS solution and helping define the best support for our...
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Technical Support Specialist Ii
Há 1 mês
Lisboa, Portugal Pagerduty, Inc. Tempo inteiro.Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
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Lisboa, Portugal Pagerduty, Inc. Tempo inteiro.PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Technical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years...
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Technical Support Specialist Ii
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Lisboa, Portugal Pagerduty, Inc. Tempo inteiroTechnical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of experience to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
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Technical Support Specialist Ii
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Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
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Technical Support Specialist Ii
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Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
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Technical Support Ii
Há 6 dias
Lisboa, Portugal Broadvoice Tempo inteiro.POSITION DETAILS:LOCATION: Remote, in PortugalDEPARTMENT: Technical SupportREPORTS TO: Manager, Technical Support IIPOSITION SUMMARY:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's CCaaS solution and helping define the best support for our...
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Technical Support Specialist Ii
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Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!Technical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Technical Support Specialist Ii
2 meses atrás
Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!Technical Support Specialist II - Job DescriptionPagerDuty is looking for Technical Support professionals with 2 to 5 years of...
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Rfid Field Technical Support Engineer Ii
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Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:For our Retail Division we are looking for a:RFID Field Technical Support EngineerSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into...
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Technical Support
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Lisboa, Lisboa, Portugal Atlean World Tempo inteiroExciting Opportunities in Lisbon Position: Technical SupportLocation: Lisbon, PortugalStarting Date: 02/09/2024Requirements (mandatory):Native Portuguese speaker with a C1 in English 1 to 2 years of technical experience, preferably in Security and systems administration 1 to 2 years of technical support experience in IT teams Experience in Windows Server,...
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Lisboa, Portugal Broadvoice Tempo inteiro.LOCATION: Remote DEPARTMENT: Technical Support REPORTS TO: Manager, Technical Support POSITION SUMMARY: We are seeking a motivated and detail-oriented individual to join our Technical Support team as a Level I Technical Support. In this role, you will be the first point of contact for our customers, providing essential technical assistance and support for...
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Technical Support I
Há 2 dias
Lisboa, Portugal Broadvoice Tempo inteiro.LOCATION: Remote DEPARTMENT: Technical Support REPORTS TO: Manager, Technical Support POSITION SUMMARY: We are seeking a motivated and detail-oriented individual to join our Technical Support team as a Level I Technical Support. In this role, you will be the first point of contact for our customers, providing essential technical assistance and support for...
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French Technical Customer Support Agent In Lisbon
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French Technical Customer Support Agent In Lisbon
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Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroReference: WELI - (FR_3196)About LisbonLisbon is Portugal's hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city's pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a...
