Customer Support

2 semanas atrás


Porto, Porto, Portugal Tn Portugal Tempo inteiro

Social network you want to login/join with:
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support for their office in Porto.
Position: Customer Support
Location: Porto, Portugal
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES: Provide support to customers by phone, email, chat, and social media channelsHandle all questions and inquiries about products and servicesActively work on the optimization of all processes related to customersWork closely with other departments, for example, Sales and MarketingREQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customersAbility to handle stressful situationsPrevious Contact Centre or Customer Service experience (preferable)Enthusiastic and skilled in technology applications (using a smartphone, tablet, or computer)Good and customer-friendly serviceCurious and persistent in solving issuesOrganized and able to keep a cool head even in stressful situationsBENEFITS: Modern office in a city center with open spaces, easy to access with public transportationComprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplaceSupport from colleagues with coaching and mentoring opportunities
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