Endpoint Engineer

Aqui somos #SangueLaranja
Estamos há 17 anos no mercado, lado a lado com nossos clientes, proporcionando experiências transformadoras.  Somos um ecossistema de tecnologia e inovação, com expansão global; Além do Brasil estamos presentes na Europa e Reino Unido com escritórios em Portugal, Londres, Dubai e Holanda.
     F de Formação: acreditamos na prática da cultura do compartilhamento, no senso de comunidade, e que o conhecimento tem o poder da transformação
  Possuímos iniciativas, e ações sociais, que promovem o desenvolvimento, como a comunidade tech Orange Juice, o Programa de Formação, nossa escola de liderança e diversas parcerias com ONGs e Edtechs.     Na FCamara todos são bem-vindos, para nós, Diversidade, Respeito e Ética, são elementos inegociáveis e fazem parte do nosso DNA.     E aí, está pronto para fazer parte de um time incrível e ser protagonista da própria história?      /n Scripting Languages: Advanced proficiency in PowerShell Nice to have: solid understanding of .NET for scripting and/or Python.  Device Management Platforms (Intune, Tanium, WorkspaceOne, JAMF).  Microsoft Ecosystem (O365, Sharepoint online, SQL database).  Endpoint Security (Cortex, Tanium, Defender).  Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs.  Solid knowledge of IT Service Management (ITSM) principles and practices:  - Working experience with ITSM/ITIL as an IT operator.  - Familiarity with Problem and changes processes.    Strong team player, inquisitive, and willing to seek help when needed.  Capability to work independently and prioritize tasks in a fast-paced environment.  Previous experience in a large international environment is advantageous.  Proficient in technical English (both written and spoken).  Excellent customer service, communication, and organizational skills with the ability to challenge peers.  Analytical thinking with a result-oriented mindset.     Minimum Higher Diploma, bachelor's degree in computer science or equivalent.
At least 3 years of experience as an IT Professional.
/n Service Excellence, your actions within the Endpoint Solutions teams directly impact deliverables and other IT team services.
Maintain timely and effective handling aligned with KPIs/SLAs, emphasizing quality and security in all endeavors.
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
Support, maintain, and administrate the Endpoint Solutions automation team's infrastructure, ensuring comprehensive IT security.
Accountable for a subset of supported platforms, ensuring platform stability, evolution, and sustainability.
Maintain documentation, processes, and proactive reporting for technologies and tools, ensuring their health, capacity management, and up to date status.
Take full responsibility for assigned technologies and products, ensuring operational and scripting stability and standardization.
Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.
Drive product enhancement or remediation actions, identify technical or non-technical innovations, and raise alerts regarding associated risks.