Endpoint Automation Specialist

2 meses atrás

Leiria, Leiria, Portugal Phiture Tempo inteiro
About The Position

We are seeking an Endpoint Engineer to join our Network & System Management – Endpoint Solutions teams at the Group Technology department. As an Endpoint Engineer, you will play a key role in optimizing departmental operational efficiency through automation.

  • Participate in and implement endpoint projects and service enhancements.
  • Develop solutions for product enhancement requests.
  • Execute problem resolution and change management.
  • Drive innovation and planning activities using an agile mindset and tools.
  • Handle scripting-related incidents, support, and monitoring tasks.

Your primary accountability is ensuring the health, operational stability, and IT security of provided services and technologies within your scope. Additionally, focus on service and process enhancements within the Endpoint Solutions team, consistently communicating team achievements and services across the broader Group Technology.

Responsibilities and Duties

Service Excellence, your actions within the Endpoint Solutions teams directly impact deliverables and other IT team services. Maintain timely and effective handling aligned with KPIs/SLAs, emphasizing quality and security in all endeavors.

As a team player, contribute to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence. Support, maintain, and administrate the Endpoint Solutions automation team's infrastructure, ensuring comprehensive IT security.

Accountable for a subset of supported platforms, ensuring platform stability, evolution, and sustainability. Maintain documentation, processes, and proactive reporting for technologies and tools, ensuring their health, capacity management, and up-to-date status.

Take full responsibility for assigned technologies and products, ensuring operational and scripting stability and standardization. Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.

Requirements and Qualifications

Scripting Languages: Advanced proficiency in PowerShell. Nice to have: solid understanding of .NET for scripting and/or Python. Device Management Platforms (Intune, Tanium, WorkspaceOne, JAMF). Microsoft Ecosystem (O365, Sharepoint online, SQL database). Endpoint Security (Cortex, Tanium, Defender). Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs.

Solid knowledge of IT Service Management (ITSM) principles and practices. Working experience with ITSM/ITIL as an IT operator. Familiarity with Problem and changes processes. Strong team player, inquisitive, and willing to seek help when needed.

Capability to work independently and prioritize tasks in a fast-paced environment. Previous experience in a large international environment is advantageous. Proficient in technical English (both written and spoken). Excellent customer service, communication, and organizational skills with the ability to challenge peers.

Analytical thinking with a result-oriented mindset. Minimum Higher Diploma, bachelor's degree in computer science or equivalent. At least 3 years of experience as an IT Professional.

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