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.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Microsoft Dynamics 365 Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications Experience in CRM systems like Microsoft Dynamics 365, Salesforce, Oracle NetSuite CRM, and/or related. Exposure and experience working with customers on the Cloud, e.G. Microsoft Cloud products or other Cloud Management System. Customer facing service role in any capacity. Bachelor's degree in Computer Science, Information Technology (IT), or related field. Experience in one or more of these areas desirable Strong customer service, accurate and logical problem solving. Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring. Excellent Communication Skills - verbal, listening, and written (including technical writing). Interpersonal and relationship skills proven through work experience. Passion for lifelong learning and personal and professional development
