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Turkish Customer Support
3 meses atrás
We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.
Position: Customer Service Representative with Turkish
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
Duties And Responsibilities
Clarifying any product information;
Answering questions and requests by chat and phone;
Helping in subjects such as : Payment, Refunds and Financing, Shipping, Delivery and Pickup, Returns and Exchanges
The customer service specialist is there to help solve any type of problem insuring a swift and fast resolution.
Requirements
Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
Ability to work quickly and efficiently under deadline pressure.
Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
Proven ability to work and make decisions with minimal supervision.
Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
Working in a back-office environment with customer satisfaction in mind
Excellent written and verbal communication skills
Offer
Affordable accommodation provided by the employer
Cafeteria on site
Training paid
A dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Relocation support with room for candidates from further away
Skills: crm,problem-solving,english,problem solving,back office operations,communication skills,customer service,turkish,communication,bpo,customer support
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