It Support L1 Analyst
4 semanas atrás
col-wideJob Description:WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.Daily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues.Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.Address user concerns regarding hardware, software, and networkingAccount administration: new user requests, leaver requests, password requests etc.,Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.Coordinates with L2/other support team when applicable.Handles Special Projects as applicable and process Software Installation RequestEscalate issues to next level support if needed
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
IT Support L1 Analyst
2 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
Há 1 mês
Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
Há 5 dias
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
IT Support L2 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L Analyst
4 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L Analyst
4 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L2 Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
Há 2 dias
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
Há 5 dias
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
IT Support L2 Analyst
2 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
