Customer Service Representative
2 semanas atrás
Job Title: Customer Service Representative (Italian Speaker) Location: Lisbon, Portugal (On-Site) Start Date: March 27, 2025 Job Overview: We are looking for an Italian-speaking Customer Service Representative to join our team in Lisbon.
In this role, you will provide top-notch support to customers via phone, email, and chat, ensuring a positive experience and timely resolution of inquiries.
Key Responsibilities: Assist customers by responding to inquiries and resolving issues efficiently.
Provide support in French, Italian, German, or Dutch when required.
Handle customer complaints and escalate issues when necessary.
Maintain accurate records of interactions in the system.
Work in a rotational shift schedule to ensure customer support availability.
Working Hours: Monday to Friday: 08:00 AM 08:00 PM (Rotational shifts) Saturday & Sunday: 08:00 AM 05:00 PM Days off: 2 days per week (Rotational) Salary & Benefits: Base Salary: 1,000 (per 14 months) Performance Bonus: 120 (per 12 months) Meal Allowance: 7.23 per day Transport Allowance: 20 per month Health Insurance: Available from Day 1 (employee contribution required for the first 6 months, free thereafter) Relocation Package (For Lisbon Only): Flight Reimbursement: Up to 400 (Economy class) after 6 months of employment.
Housing Support: Shared apartment for up to 12 months, with rent of 280 (all utilities included, deducted from salary).
Eligibility & Required Documents: Valid Work Authorization in Portugal: EU ID Residence Card Manifestação de Interesse Visa (subject to consultation) Additional Notes: The role is on-site in Lisbon.
Remote work is available only for candidates based in Lisbon, Coimbra, or further south (Coimbra to Algarve).
No relocation support is provided for Braga or Aveirocandidates must already reside above Coimbra.
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