Hr It Service Level Manager
Há 5 dias
Your tasks The HR IT department of Continental takes care about all IT services related to our employee lifecyle needs. Beside diverse, exciting and challenging projects around the globe, the remarkable highlight of our organization is the inspiring team spirit. We are working for one another with a high passion to win, celebrate success with the trust given freedom to act. As a IT Service Level Manager (m/f/diverse) within the Global HR IT Organization you are responsible for monitoring the Service Level Agreements for various Software as a Service (SaaS) Solutions. Ensuring that the current and future service requirements of customers are identified, understood and documented in SLA (Service Level Agreement) and SLR (Service Level Requirement) Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs Ensuring that service reports are produced for supervised services and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence Ensuring that service performance reviews are scheduled, carried out with customers regularly and are documented with agreed actions progressed Reviewing service scope, SLAs, OLAs (Operational Level Agreement) and other agreements on a regular basis, ideally at least annually Identifying all key stakeholders and customers for supervised services Developing relationships and communication with stakeholders, customers and key users Defining and agreeing complaints and their recording, management, escalation, where necessary and resolution Provider steering: Responsible of service delivery regarding problem solving and continual service improvement, lead service review meetings Participation in IT projects to ensure Service Design and Transition if needed Substitution of other SLMs in case of absenceYour profile Academic degree in Computer Sciences, Business Administration, Business Informatics or several years of work experience the above mentioned field Knowledge and experience in IT Service Management Experience in managing external service providers First experience in project management, ideally as project lead (m/f/divers) Expertise in knowledge and information management Preferably knowledge in cloud solutions and architecture Fluent in English (spoken and written) Excellent communication and moderation skills Independent, structured, results and customer oriented workOur offer If you meet the requirements you will hear from us in 15 days Ready to drive with Continental? Take the first step and fill in the online application.About us Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.Keyfacts Job ID REF47217ILocation Porto Leadership level Leading Self Job flexibility Hybrid Job Legal Entity CONTINENTAL ENGINEERING SERVICES PORTUGAL, UNIPESSOAL, LDA#J-18808-Ljbffr
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Hr It Service Level Manager
1 semana atrás
Porto, Porto, Portugal Continental Tempo inteiroYour tasks The HR IT department of Continental takes care about all IT services related to our employee lifecyle needs. Beside diverse, exciting and challenging projects around the globe, the remarkable highlight of our organization is the inspiring team spirit. We are working for one another with a high passion to win, celebrate success with the trust given...
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HR IT Service Level Manager
Há 5 dias
Porto, Portugal Continental Tempo inteiroYour tasks As a IT Service Level Manager (M/F/diverse) within the Global HR IT Organization you are responsible for monitoring the Service Level Agreements for various Software as a Service (SaaS) Solutions. - Ensuring that the current and future service requirements of customers are identified, understood and documented in SLA (Service Level Agreement) and...
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Hr It Service Level Manager
Há 5 dias
Porto, Portugal Continental Tempo inteiro.Your tasks The HR IT department of Continental takes care about all IT services related to our employee lifecyle needs. Beside diverse, exciting and challenging projects around the globe, the remarkable highlight of our organization is the inspiring team spirit. We are working for one another with a high passion to win, celebrate success with the trust...
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HR IT Service Level Manager
1 semana atrás
Porto, Porto, Portugal Continental Tempo inteiroYour tasksThe HR IT department of Continental takes care about all IT services related to our employee lifecyle needs. Beside diverse, exciting and challenging projects around the globe, the remarkable highlight of our organization is the inspiring team spirit. We are working for one another with a high passion to win, celebrate success with the trust given...
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Hr Manager
Há 6 dias
Porto, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client operates within the sector of information technology and related services. DescriçãoAct as the first point of contact and HR representative for the team and management, providing guidance and support on all cross-functional HR-related matters, including employee benefits, branding initiatives, meal cards and insurance...
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HR Manager
1 semana atrás
Porto, Porto, Portugal Michael Page Tempo inteiroSobre o nosso clienteOur client operates within the sector of information technology and related services.Descrição Act as the first point of contact and HR representative for the team and management, providing guidance and support on all crossfunctional HRrelated matters, including employee benefits, branding initiatives, meal cards and insurance...
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Hr Manager Successfactors
2 semanas atrás
Porto, Portugal Robert Walters Plc Tempo inteiroOur client is a facility services sector client seeking an HR Manager in SuccessFactors, specializing in Learning or Compensation.The client is French and is seeking an individual with advanced English skills. Knowledge of French would be considered a plus for this profile.As a technology manager, oversee system administration across HR technical platforms,...
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Hr Manager
4 semanas atrás
Porto, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client operates within the sector of information technology and related services. Descrição Act as the first point of contact and HR representative for the team and management, providing guidance and support on all cross-functional HR-related matters, including employee benefits, branding initiatives, meal cards and insurance...
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Hr Manager
4 semanas atrás
Porto, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client operates within the sector of information technology and related services. Descrição Act as the first point of contact and HR representative for the team and management, providing guidance and support on all cross-functional HR-related matters, including employee benefits, branding initiatives, meal cards and insurance...
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Hr Transformation Project Manager
Há 5 dias
Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project Manager Porto Porto, Porto, Portugal HR Transformation Project ManagerAbout the RoleCountry/Region: Poland HR Transformation Project Manager Porto Porto, Porto, Portugal HR Transformation Project ManagerAbout the RoleLocation Portugal Porto PortoCountry/Region: PolandCountry/Region: Czech RepublicRemote vs. Office Hybrid...
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Hr Manager Successfactors
1 semana atrás
Porto, Porto, Portugal Robert Walters Plc Tempo inteiroOur client is a facility services sector client seeking an HR Manager in SuccessFactors, specializing in Learning or Compensation.The client is French and is seeking an individual with advanced English skills. Knowledge of French would be considered a plus for this profile. As a technology manager, oversee system administration across HR technical platforms,...
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Hr Transformation Project Manager
1 semana atrás
Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project Manager About the Role Location Portugal Porto Porto Country/Region: Poland Country/Region: Czech Republic Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Unipessoal Lda. Organization Labor Director Business Unit Human Ressources Full / Part time Full-time Experience Level Experienced Professional HR...
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Hr Transformation Project Manager
Há 5 dias
Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project ManagerPortoPorto, Porto, Portugal HR Transformation Project ManagerAbout the RoleCountry/Region: PolandHR Transformation Project ManagerPortoPorto, Porto, Portugal HR Transformation Project ManagerAbout the RoleLocation Portugal Porto PortoCountry/Region: PolandCountry/Region: Czech RepublicRemote vs. Office Hybrid (Remote/Office)...
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Internship - HR Services
4 semanas atrás
Porto, Portugal GKN Automotive Tempo inteiro**Who are we?** GKN Automotive is the global leader in e-drive systems. This is based in our Global Business Services (GBS) in Porto. Our 300+ employees provide services within areas such as HR, Procurement, Finance and IT across the world. Our vision is to deliver sustainable value with standard, consistent, digitally enhanced processes. To achieve this,...
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HR Transformation Project Manager
1 semana atrás
Porto, Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project Manager - French speaking About the Role Location Portugal Porto Porto Country/Region: Poland Country/Region: Czech Republic Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Unipessoal Lda. Organization SE CEO Business Unit Human Resources Full / Part time Full-time Experience Level Experienced Professional...
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HR Transformation Project Manager
1 semana atrás
Porto, Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project Manager About the Role Location Portugal Porto Porto Country/Region: Poland Country/Region: Czech Republic Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Unipessoal Lda. Organization Labor Director Business Unit Human Ressources Full / Part time Full-time Experience Level Experienced Professional HR...
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HR Transformation Project Manager
2 meses atrás
Porto, Portugal Siemens Energy Tempo inteiroHR Transformation Project Manager About the Role Location Portugal Porto Porto Country/Region: Poland Country/Region: Czech Republic Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Unipessoal Lda. Organization Labor Director Business Unit Human Ressources Full / Part time Full-time Experience Level Experienced...
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Hr Transformation Project Manager
1 semana atrás
Porto, Porto, Portugal Siemens Energy Tempo inteiroAbout the RoleCountry/Region: PolandHR Transformation Project Manager - French speakingPortoPorto, Porto, Portugal HR Transformation Project Manager - French speakingAbout the RoleLocation Portugal Porto PortoCountry/Region: PolandCountry/Region: Czech RepublicRemote vs. Office Hybrid (Remote/Office)Company Siemens Energy Unipessoal Lda. Organization SE CEO...
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Hr Transformation Project Manager
Há 5 dias
Porto, Portugal Siemens Energy Tempo inteiro.HR Transformation Project ManagerPorto Porto, Porto, Portugal HR Transformation Project Manager About the Role Country/Region: Poland HR Transformation Project ManagerPorto Porto, Porto, Portugal HR Transformation Project Manager About the Role Location Portugal Porto PortoCountry/Region: Poland Country/Region: Czech Republic Remote vs. Office Hybrid...
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HR Manager
2 semanas atrás
Porto, Portugal Oporto British School Tempo inteiroEstablished in 1894, Oporto British School is the longest-established British School in mainland Europe. While being conscious of its British foundation and traditions, it is very much an international school of the 21st century. We are looking for a dynamic and proactive HR Manager to join the administrative team who supports the school in all non-academic...