Spanish Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

If you're looking to grow and be inspired, as a Customer Service Representative, you will make use of your skills, supporting our client's different areas of finance and being an active part in ensuring client guidelines, promoting, and participating in service improvements provided to all users.
We'll give you all the training, cutting-edge technologies, and continuing support you'll need to succeed. There is a real career and personal growth potential. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Responsibilities:As a Customer Service Representative, you will:
Provide assistance through phone, email, chat, or social media platforms.Answer questions about features, functionality, and account setup.Help customers resolve app-related technical issues, such as login errors or payment delays.Guide users through the account creation or identity verification process.Build and maintain a positive customer experience by being empathetic and professional.Escalate unresolved or complex issues to higher-level support or technical teams.Qualifications:High level of Spanish (oral and written) and fluent in English (C1).Strong analytical and troubleshooting skills to resolve customer queries effectively.Familiarity with mobile apps, digital payments, and online platforms.Ability to understand customer concerns fully and provide appropriate solutions.Previous experience in customer service, support roles, or call centers is often preferred.Benefits:Competitive salary and performance bonus.Meal allowance.Transport allowance.Central location in Lisbon, Portugal.Fully paid training on the company and the project you'll be working on.Free private health insurance after 6 months.
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