Spanish-Speaking Customer Service Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Position Title: Spanish-Speaking Customer Service Representative (Onsite)
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Support
Employment Type: Full-Time (Rotating Shifts)

Salary and Benefits:
  • Competitive pay
  • Comprehensive health and life insurance starting from day one
  • Daily meal allowance
  • Monthly transportation allowance
  • Company-provided equipment (Laptop, tools, software)
  • Opportunities for career development and promotion
Work Schedule:
  • Location: Lisbon, Portugal (Onsite)
  • Working Hours: Rotating shifts, 24/7, including nights, from Monday to Sunday
  • Days Off: Two rotating days off per week
  • Shift Pattern: Regular rotation across morning, afternoon, and night shifts
Language Requirements:
  • Spanish: Must have C2-level fluency
  • English: Intermediate level (B2 or higher preferred)
Role Overview:

We are seeking a proactive and customer-focused Spanish-speaking individual to join our team in Lisbon, Portugal. This role provides an exciting opportunity within the website technical support field, where you will help Spanish-speaking customers resolve technical issues related to website services. This is an excellent chance to be part of a rapidly expanding company with opportunities for growth and advancement.

As a customer service representative, your primary responsibility will be to deliver high-quality technical support to customers experiencing website-related issues. You will assist with troubleshooting, guide customers through solutions, and ensure their satisfaction. While experience in customer service or technical support is beneficial, it is not a requirement, as we offer comprehensive training to help you excel in the role.

Working onsite in Lisbon, you will play an integral part in the company's daily operations. In addition to providing technical support, you will be responsible for ensuring all customer interactions are handled professionally and with efficiency, maintaining a customer-first attitude.

You will undergo thorough training on our services and products, ensuring you are fully equipped to assist customers. The company also offers opportunities for growth through internal training and performance-driven promotions.

Key Responsibilities:
  • Provide outstanding customer service to Spanish-speaking clients via phone, email, and live chat, resolving technical website issues.
  • Identify and troubleshoot website problems such as errors, performance issues, and other technical challenges, offering clear and actionable solutions.
  • Walk customers through website features, account settings, and other technical procedures to help them maximize the platform's potential.
  • Respond promptly to customer queries and provide solutions in accordance with company guidelines.
  • Ensure customer satisfaction by delivering quick, professional resolutions to technical issues.
  • Log and track customer interactions in the CRM system for accurate documentation and follow-up.
  • Escalate complex or unresolved issues to the appropriate internal teams for timely resolution.
  • Offer feedback on customer experiences to contribute to service improvements.
  • Maintain confidentiality and adhere to company policies on data security.
  • Participate in training sessions to enhance your product knowledge and service delivery.
  • Maintain high service standards, especially during peak periods, such as weekends and night shifts.
Qualifications and Skills:
  • Fluency in Spanish (C2 level or higher)
  • Intermediate proficiency in English (B2 or above preferred)
  • Previous customer service or technical support experience is an advantage but not mandatory
  • Excellent communication skills, both oral and written
  • Strong interest in technology with the ability to quickly adapt to new tools and systems
  • Proficient problem-solving skills for troubleshooting technical issues
  • Ability to thrive in a fast-paced environment while handling multiple tasks simultaneously
  • Attention to detail and solid organizational skills for managing customer queries
  • Ability to remain efficient and focused, even when performing repetitive tasks
  • Comfortable with working night shifts and weekends as part of the rotating schedule
  • Customer-centric attitude with the ability to empathize with customers' concerns
  • EU ID required for employment in Portugal
Additional Benefits:
  • Health and Life Insurance: Full coverage from day one
  • Meal Allowance: Daily allowance for meals
  • Transport Allowance: Monthly assistance with transportation costs
  • Career Growth: Continuous opportunities for advancement and development
  • Company-Provided Equipment: Laptop, tools, and all other necessary resources for success
  • Work Environment: A collaborative and inclusive team culture that values communication and knowledge-sharing

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