Italian Customer Service Representative
Há 16 horas
Customer Labs supports a leading BPO player in the industry to increase their Italian-speaking customer service team for a global search engine. As an Italian-speaking customer support specialist, you will handle customer inquiries related to product features, technical issues, and other questions.
Your Role:
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Provide pre-sales, general inquiries, and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalate issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets.
- Manage an individual ticket queue and follow management direction.
- Review and provide feedback on help content.
Requirements:
- C1 level of Italian language proficiency.
- Previous customer service or BPO experience is an advantage.
- Fast decision-maker with a positive outlook.
- Available to work flexible hours and days.
The Offer:
- Competitive base salary and benefits.
- Fantastic relocation package to one of Europe's most prestigious cities.
- Schedules Monday to Friday between 08h-20h and weekends only 08h-17h, always 40h per week with 2 days off.
- Private health insurance.
- Enrich your CV by working for a major worldwide brand.
- Multicultural team.
- Modern office in an excellent location in Lisbon.
- Accommodation provided.
- Close to the beach.
- Flight costs reimbursed.
- Progressive company culture.
- Sunny weather.
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