Technical Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Talentrail Tempo inteiro

Technical Support Specialist - German + B2 EnglishThis range is provided by TalenTrail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeJob Opportunity: Technical Customer Service Specialist (German + B2 English)
We are looking for a Customer Support Specialist to join our team and assist customers of a well-known client. In this role, you will handle inquiries related to product features, technical issues, and general questions. Your goal is to provide high-quality customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. You will also be responsible for documenting interactions and ensuring data accuracy within our system.
Key ResponsibilitiesRespond to customer requests via phone, email, chat, social media, and messaging channels.Provide pre-sales assistance, general inquiries, and technical support.Maintain a consistent brand voice in both private and public interactions.Escalate complex issues to higher support tiers as needed.Collaborate with technicians to resolve help tickets efficiently.Manage an individual ticket queue and follow management guidance.Work flexible hours, including evenings, weekends, and holidays.Review and provide feedback on help content.Perform other assigned tasks as required.Work ScheduleMonday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)Saturday and Sunday: 08:00 AM to 05:00 PMDays Off: 2 days rotationalRequirementsFluency in German (C1 level or higher) and at least B2 level English.Strong communication skills and a passion for helping others.Ability to thrive in a dynamic work environment and willingness to receive feedback.OfferSalary: 1414€ per monthPerformance Bonus: Up to 120€ per monthNote: When you apply for this vacancy, you are giving your GDPR consent to TalentTrail. We might share your CV details directly with our client for the purpose of recruitment.

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