Technical Support Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

At Umbrella Functional Consulting & Support Team, we are looking for a talented French Language Customer Service Representative to join our team. As a key member of our technical support team, you will play a crucial role in providing exceptional customer service to our clients.

About the Job

We are seeking a skilled and dedicated individual with excellent communication skills to handle customer inquiries and provide solutions to complex technical issues. The ideal candidate will possess a high level of fluency in French, both written and spoken, as well as strong English language skills.

About Us

Umbrella Functional Consulting & Support Team is a dynamic and innovative company that provides cutting-edge technology solutions to businesses across the globe. Our team of experts is passionate about delivering exceptional results and building long-lasting relationships with our clients.

The Role
  • Communicate with customers using various channels (telephone, email, and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions, and alternatives within time limits
  • Identify the issue the client is facing, troubleshoot, and provide the solution
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs so that our engineering team can address them
  • Maintain and update all job-related administrative forms


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