Director, Customer Success

3 semanas atrás


Lisboa, Lisboa, Portugal Meniga Ltd Tempo inteiro

At Meniga our mission is to help people lead better & more sustainable financial lives. We do this by working with banks worldwide to make their digital banking experience fun and engaging. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, developers and project managers, who are shaping the future of financial technology. Meniga's offices are in London, Reykjavik and Warsaw. 

As a Director of Customer Success, your primary responsibility is to foster and grow relationships with Tier 1 banks, ensuring they derive maximum value from our software solutions. You will work closely with key stakeholders, including C-suite executives, to ensure long-term satisfaction and retention. Your role involves managing complex and end-to-end customer engagement cycles, from initial onboarding through to ongoing account management and renewal.

Key Responsibilities: Build and Maintain Relationships: Develop deep, strategic partnerships with Tier 1 banking clients, ensuring continuous engagement and satisfaction with our software offerings. Your focus will be on understanding their evolving needs and ensuring our solutions align with their business objectives. Strategic Account Management: Oversee the entire customer lifecycle, from onboarding through adoption, ensuring successful implementation and integration of our platform within the client's operations. Regularly review account performance and identify opportunities for expansion and upsell. Consultative Engagement: Take a proactive, consultative approach to understanding the specific challenges and goals of each client. Provide tailored solutions that meet their unique requirements, and offer guidance on how to maximize the value of our software. Sales and Renewal Management: Collaborate with the sales and technical teams to craft proposals, respond to RFPs, and drive renewals. Ensure that all engagements are structured to meet both the client's needs and our business objectives. Coordinate on-site visits and presentations as necessary to secure continued business and identify opportunities for upselling. Project Coordination: Serve as the primary point of contact between the client and our internal teams, ensuring smooth communication and the successful delivery of services. Work closely with the delivery team to manage the handover of projects and ensure all customer expectations are met. What You'll Bring: Industry Experience: a minimum of 10 years of experience in customer success, account management, or a similar role within the software or FinTech industries, particularly in working with Tier 1 banks. Demonstrated ability to manage complex relationships with multiple stakeholders. Consultative Sales Expertise: Proven track record of using a consultative approach to drive customer engagement and success, with a focus on long-term retention and satisfaction. Ability to challenge client assumptions and guide them toward optimal solutions. Technical Proficiency: Strong understanding of SaaS solutions, particularly cloud-based technologies, and their application within the financial services sector. Ability to bridge the gap between technical capabilities and business needs.  Languages - English (required) and French, Italian, Spanish, Arabic (nice to have) Personal Attributes: Self-Starter: You are proactive and capable of working independently, with a strong ability to build connections and communicate effectively with stakeholders at all levels, both internally and externally. Team Player: You possess a collaborative mindset and a positive attitude, consistently working well with colleagues across various departments and with clients worldwide, even during challenging phases of projects. Detail-Oriented: You have a keen eye for detail, particularly in organizing and managing processes. You excel in multitasking, effectively handling multiple client interactions and projects simultaneously.



  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Client Success DirectorWe are seeking a skilled Client Success Director to join our team. The successful candidate will be responsible for directing the success of key client relationships, driving new business opportunities, and ensuring customer satisfaction.About the CompanyOur company, TN Portugal, is committed to delivering exceptional results for our...

  • Director, Customer Success

    2 semanas atrás


    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    Social network you want to login/join with:At Meniga, our mission is to help people lead better & more sustainable financial lives. We do this by working with banks worldwide to make their digital banking experience fun and engaging. Today, we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, developers,...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...


  • Lisboa, Lisboa, Portugal Deel Tempo inteiro

    Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    We are seeking a highly skilled Senior Technical Account Manager to join our team at ClearOps. In this role, you will serve as the primary technical advisor for key accounts, understanding their unique challenges and business objectives.You will work closely with cross-functional teams, including Product, Success, Engineering, and Implementations, to drive...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    At Phiture, we empower teams to drive business forward through our Operations Cloud. As a Principal Customer Success Manager, you will align with key stakeholders, building strong relationships to accelerate customers' digital journeys.You will work directly with customers across various market segments, sizes, and solution complexities, depending on their...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    Company OverviewWe are a global platform leader in the international payroll and compliance market. Our mission is to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.As the Director of Customer Success at Deel, you will be part of this exciting journey and play a critical role in...


  • Lisboa, Lisboa, Portugal Flashpoint Venture Capital Group Tempo inteiro

    Fulfilling careers begin with the right opportunity. At Flashpoint Venture Capital Group, we empower our Enterprise Customer Success Managers to shape the future of multilingual AI and make a lasting impact on our clients' operations.About the Job:This Strategic Client Success Director position requires a seasoned professional with a knack for building...


  • Lisboa, Lisboa, Portugal Promote Project Tempo inteiro

    Promote Project is looking for a seasoned Customer Support Director to lead our customer support team and ensure the highest level of service for our users.About the RoleThe Customer Support Director will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. This is a hands-on role...


  • Lisboa, Lisboa, Portugal Near Inc. Tempo inteiro

    About the Job:We are looking for a highly motivated and experienced Founder Success Hub Director to join our team. In this role, you will be responsible for driving the success of founders building applications on the Near platform.Responsibilities:Develop and execute strategies to drive founder engagement and adoption.Collaborate with cross-functional teams...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Enterprise Customer Success Manager, LisbonClient: InEventLocation: Lisbon, PortugalJob Category: OtherEU work permit required: YesJob Reference: 57b6cc1be398Job Views: 13Posted: 16.03.2025Expiry Date: 30.04.2025Job Description:ABOUT INEVENT: InEvent is an innovative and fast-paced B2B startup that develops...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    About This RoleYou will be leading a team that drives Customer Success across the Brand & Media Strategic Analytics & Insight Practice Area in Western Europe. In this position, you will report to the SA&I Customer Success regional leader and be responsible for delivering high-quality results, driving operational efficiency, and supporting upselling and...


  • Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    The Ideal CandidateWe're looking for someone who is passionate about customer success, has excellent communication skills, and is able to lead from the front. As a key member of our team, you'll be responsible for driving business growth, building strong relationships, and ensuring our customers achieve their goals.You'll need to be able to think...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    About the RoleWe are seeking a Customer Service Director to join our team in Lisbon, Portugal. As a key member of our front office team, you will be responsible for providing excellent customer service, resolving guest complaints, and maintaining high standards of quality in all aspects of our business.


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    At GrabJobs, we are shaping the digital world by working on exciting projects for international customers at global locations with a talented team. As our Vice-President of Customer Success Management, you will set the strategic direction for the customer success organization ensuring alignment between customer needs and company objectives.This role is...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    About the RoleThis position is responsible for building strong relationships with key customers, helping them accelerate their digital journey.The ideal candidate will have 5-10 years of industry experience and possess a deep understanding of IT enterprise architecture and DevOps principles.


  • Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

    The Customer Success Associate role at Cleverly LDA is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills.You'll engage with a diverse range of customers—from small...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job Overview:Pipedrive is seeking a seasoned Customer Success Manager to join our team. In this role, you will be responsible for driving customer satisfaction and growth by delivering exceptional customer experiences.The ideal candidate will have a proven track record of success in account management and customer success, with a strong understanding of the...


  • Lisboa, Lisboa, Portugal TTEC Tempo inteiro

    About the OpportunityWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and retention, while also driving revenue growth through upselling and cross-selling opportunities.Key Responsibilities:Develop and implement...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Role Overview:As a trusted advisor to our European customers, you will ensure they achieve their desired outcomes and enjoy a seamless experience with our digital products. You will work across multiple markets, leveraging your expertise to foster long-term relationships, drive adoption, and champion customer success initiatives.This is an exciting...