Consumer Engagement Services Advisor | Italian Speaker

Há 3 dias

Lisboa, Portugal Nestlé Sa Tempo inteiro

.Consumer Engagement Services Advisor | Italian Speaker Consumer Engagement Services Advisor | Italian Speaker Position Snapshot 8-hour rotative shifts from Monday to Friday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of... Respond to customer queries phone and written channels in a timely and accurate way Identify customer needs and help customers use specific features Report product malfunctions Encoding internal databases with information about consumers' requests Share feature requests and effective workarounds with relevant stakeholders Inform customers about new features, functionalities and campaigns, if any Follow up with customers to ensure their issues are resolved Gather consumers' feedback and complete a FAQ database and a knowledge-based documents Treat serious and sensitive consumer contacts following the specific guidelines Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful Advanced Spoken and Written Knowledge on English Advanced Spoken and Written Knowledge on Italian Experience as a Customer Support Specialist or similar CS role Familiarity with Nestlé industry is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance

  • Consumer Engagement Services Advisor | Italian Speaker

    Há 3 dias

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | Italian Speaker Consumer Engagement Services Advisor | Italian Speaker Position Snapshot8-hour rotative shifts from Monday to FridayAbout usNestlé Business Services (NBS)  is at the heart of the  Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable...

  • Consumer Engagement Services Advisor | Italian Speaker

    Há 3 dias

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | Italian Speaker Consumer Engagement Services Advisor | Italian Speaker Position Snapshot8-hour rotative shifts from Monday to FridayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable...

  • Consumer Engagement Services Advisor | Italian Speaker

    Há 7 dias

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | Italian Speaker Consumer Engagement Services Advisor | Italian Speaker Position Snapshot 8-hour rotative shifts from Monday to Friday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable...

  • Consumer Engagement Services Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Consumer Engagement Services Advisor (Swiss German and French Speaker) Position Snapshot 8-hour rotative shifts between 7am and 5 pm from Monday to Friday Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve...

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    Join our dynamic team as a Consumer Engagement Advisor Are you passionate about connecting with consumers and delivering exceptional service? Do you thrive in a remote work environment where flexibility and innovation are at the forefront? If so, we have the perfect opportunity for youRequirementsYour Responsabilities: You will respond to customers inqueries...

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    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Description:Join our dynamic team as a Consumer Engagement Advisor Are you passionate about connecting with consumers and delivering exceptional service? Do you thrive in a remote work environment where flexibility and innovation are at the forefront? If so, we have the perfect opportunity for youRequirements:Your Responsabilities:You...

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    Há 1 mês

    Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    DescriptionJoin our dynamic team as a Consumer Engagement Advisor!  Are you passionate about connecting with consumers and delivering exceptional service? Do you thrive in a remote work environment where flexibility and innovation are at the forefront? If so, we have the perfect opportunity for you!RequirementsYour Responsabilities: You will respond to...

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    Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Description: Join our dynamic team as a Consumer Engagement Advisor!  Are you passionate about connecting with consumers and delivering exceptional service?Do you thrive in a remote work environment where flexibility and innovation are at the forefront?If so, we have the perfect opportunity for you!Requirements: Your Responsabilities:  You will respond to...

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    Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Description: Join our dynamic team as a Consumer Engagement Advisor!    Are you passionate about connecting with consumers and delivering exceptional service?Do you thrive in a remote work environment where flexibility and innovation are at the forefront?If so, we have the perfect opportunity for you!Requirements: Your Responsabilities:  You will respond...

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  • Consumer Engagement Services Advisor

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Consumer Engagement Services Advisor (Swiss German and French Speaker) Position Snapshot 8-hour rotative shifts between 7am and 5 pm from Monday to Friday Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve...

  • Consumer Engagement Services Advisor

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Consumer Engagement Services Advisor (Swiss German and French Speaker) Position Snapshot 8-hour rotative shifts between 7am and 5 pm from Monday to Friday Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve...

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    1 semana atrás

    Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Join our dynamic team as a Consumer Engagement Advisor Are you passionate about connecting with consumers and delivering exceptional service?Do you thrive in a remote work environment where flexibility and innovation are at the forefront?If so, we have the perfect opportunity for youRequirements Your Responsabilities: You will respond to customers inqueries...

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    Remote Consumer Advisor || French&Swiss German Lisboa Call Center, Apoio Ao Cliente Ref: Are you a French & Swiss Germanspeacker looking for a next step in your career?We have the perfect role for you Remote in Portugal in the area of Consumer Engagement AdvisorPosition Summary A Consumer Engagement Services Advisor will assist our client consumers with...

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    Description Join our dynamic team as a Consumer Engagement Advisor!  Are you passionate about connecting with consumers and delivering exceptional service?Do you thrive in a remote work environment where flexibility and innovation are at the forefront?If so, we have the perfect opportunity for you!Requirements Your Responsabilities: You will respond to...

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