Travel Booking Specialist In Lisbon
2 semanas atrás
.Your role as a Travel Booking Specialist will have significant responsibilities and impact: In this position, you will represent a cutting-edge online travel agency that offers diverse flight combinations on regular and low-cost airlines, along with over 400,000 hotels worldwide.
You will be responsible for delivering excellent customer service to the French market, creating exceptional value, and resolving any issues to maintain consistent quality of service.
Key responsibilities include: Effectively managing all incoming queries in a customer service environment Handling both inbound and outbound calls and emails Gathering information from customers and ensuring query resolutions Assisting clients with upgrades, rescheduling, bookings, doubts, claims, and other requests Maintaining communication with clients to understand their needs regarding financial considerations, travel dates, destinations, and travel packages Booking management (altering, canceling, or creating new reservations) Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations) This presents a unique opportunity to work in the aviation industry where you can directly contribute to the company's fast-paced growth and progress in various job positions.
To succeed in this role, you should possess the following skills, qualifications, and interests: You have native-level proficiency in French and B2 level English Prior experience in Customer Service or Technical Support in a Call Center is preferred, with a minimum of 6 months You are interested in and willing to learn You possess excellent written and oral communication skills You can operate effectively in high-pressure situations You are a team player, enthusiastic, and self-starter You have analytical and problem-solving skills You are customer- and quality-oriented A valid Portuguese work permit or EU citizenship is required What's in it for you?
6 months fixed-term contract Working hours: Monday to Saturday, rotating shifts 8 am to 8 pm A competitive package: €890 gross/month x 14 months + up to €100/month performance bonus + up to €70/month complexity bonus + meal vouchers of €7.23/workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months) If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee to pay) Opportunity to work in a challenging and fast-paced environment Possibility to collaborate with major brands in the industry A multicultural and international environment Fully paid training, professional development, and career evolution The Company.
Founded by two French entrepreneurs in the 2000s, the company has become an international Customer Experience Specialist with a global presence and over 50,000 employees
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