Cash Collector

3 semanas atrás

Lisboa, Portugal Siemens Mobility Tempo inteiro

.Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering. In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more Are you ready to be part of the change and help us make real what matters? What role will you play? Establishing and maintaining contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others; Manage customer/accountqueries to ensure sales ledger balances are clean on customer account (reminder and complaint); Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers; Timely reporting/escalation of disputes and collection issues to the division Sales; Notify Business Units of uncollectable debt risks & mitigate where possible; Respond to incoming collection concerns from the customer and internal stakeholders; Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit's and Sales Dept.; Consistently improving processes and maximizing cash flow for the assigned portfolios; Investigation of unidentified payments; Refunding credit balances; Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving; Ensure Global and E2E compliance for activities performed in team; Execute identified business and internal controls of Collections processes; Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts; Consistently improving processes and maximizing cash flow for the assigned activities. We are looking for: Native/Fluent Spanish & good knowledge in English; Degree/Experience in Accounting, Finance, Economics or similar and/or Relevant work experience in Opportunity to Cash; Ability to work under pressure, in a changing environment; Strong computer skills,including SAP and Microsoft Office applications (Word, Outlook, Excel); A continuous learning attitude; Able to propose and implement improvements in procedures; Strong problem solving and analytical skills; Strong customer focusedattitude with a commitment to quality and customer service; Good communication skills and ability to work as a team member

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